Twilio - Manager, Sales Development
Requirements
• Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! • 2+ years of Sales/SDR leadership in high-growth tech companies, with a proven track record of meeting or exceeding pipegen targets. • 2+ years of Sales/SDR leadership • Demonstrated success in high-growth customer acquisition, with experience executing or coaching teams through product-led growth (PLG) or hybrid inbound-to-outbound motions. • Demonstrated success in high-growth customer acquisition • Deep expertise in the LATAM market, including localized selling strategies, cultural nuances, and regional business best practices. • Deep expertise in the LATAM market • Skilled at championing and testing AI utilities within SDR workflows to optimize prospecting, sequencing, and research. • Skilled at championing and testing AI utilities • Expertise in steering signal-led, high-quality outbound strategies that blend tailored messaging with structured activity KPIs to capture target accounts. • Expertise in steering signal-led, high-quality outbound strategies • Strong understanding of the cloud communications/SaaS industry and the ability to leverage data to optimize qualification and messaging strategies. • Strong understanding of the cloud communications/SaaS industry • Proficiency with SDR tech stacks (SFDC, Outreach, ZoomInfo, LI Sales Nav, Gong) and a track record of driving tool adoption. • Excellent executive presence with a demonstrated ability to analyze data, coach reps 1:1, and influence stakeholders from ICs to the C-suite. • Excellent executive presence • Fluency in Spanish or Portuguese is required (Spanish language preference). • Fluency in • Desired: • Experience supporting and/or selling SaaS products (CDP or CPaaS preferred). • Strong analytical skills with a focus on pipeline forecasting and rep performance diagnosis. • Experience driving multi-threaded engagements across IT, Marketing, Data, and Engineering personas. • Location • This role will be remote, but is not eligible to be hired in CT, NJ, NY, WA, PA or the surrounding areas of San Francisco, CA, Oakland, CA, or San Jose, CA • Travel • We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in-person meetings.
Responsibilities
• Lead, coach, and develop a hybrid team of 8+ reps through regular 1:1 mentoring, tactical skill alignment, and localized training to elevate pipeline performance - initially focusing on supporting 4 LATAM reps. • Lead, coach, and develop a hybrid team of 8+ reps • Own regional team performance metrics (activity, conversion rates, and pipeline contribution) across both NAMER and LATAM, utilizing data analysis to continuously optimize outreach strategies and business outcomes. • Own regional team performance metrics • Empower reps to master all SDR skillsets, including prospecting, refining account targeting, tailoring messaging for different regional buyer personas, and applying use cases effectively. • Empower reps to master all SDR skillsets, • Collaborate cross-functionally with regional Sales and GTM leadership to establish tight feedback loops, streamline workflows, and build a consistent, high-quality pipeline generation machine. • Collaborate cross-functionally with regional Sales and GTM leadership • Drive optimized adoption of the SDR tech stack (SFDC, Outreach, ZoomInfo, LI Sales Nav, Gong) to build out repeatable, efficient workflows. • Drive optimized adoption of the SDR tech stack • Hire, onboard, and scale future talent while proactively managing performance gaps and cultivating a highly motivated, high-accountability team culture. • Hire, onboard, and scale future talent
Benefits
• Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. • Please note this role is open to candidates outside of California, Colorado, Hawaii, Illinois, Maryland, Massachusetts, Minnesota, New Jersey, New York, Vermont, Washington D.C., and Washington State. The information below is provided for candidates hired in those locations only. • The estimated pay ranges for this role are as follows: • Based in Colorado, Hawaii, Minnesota or Vermont : $121,100 - $151,300. • Based in Washington D.C., Illinois, Maryland, Massachusetts or California (outside of the San Francisco Bay Area): $127,800 - $159,700. • Based in New York, New Jersey, Washington State, or the San Francisco Bay area, California: $134,500 - $168,100. • This role may be eligible to participate in Twilio’s equity plan. All roles are generally eligible for the following benefits: health care insurance, 401(k) retirement account, paid sick time, paid personal time off, paid parental leave. • This role is eligible to earn commissions. • The successful candidate’s starting salary will be determined based on permissible, non-discriminatory factors such as skills, experience, and geographic location. • Application deadline information • Applications for this role are intended to be accepted until August 20, 2026, but may change based on business needs. • Twilio thinks big. Do you? • We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. • So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
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