novara - Client Account Executive
Requirements
• 2–5+ years of experience in SaaS account management or inside/outside sales. • Proven track record of meeting or exceeding revenue targets. • Strong consultative selling, communication, and negotiation skills. • Ability to translate technical product features into business value. • Excellent organizational skills and comfort managing multiple accounts simultaneously. • Experience with compliance, EHS, HR, or risk management software. • Familiarity with Salesforce or other enterprise CRM systems. • Experience selling to SMB or mid-market customers. • Ability to thrive in a metric-driven, high-growth environment. • ## Success Criteria: • Relationship Building • Business Acumen • Strategic Thinking • Problem-Solving • Active Listening • Results Orientation
Responsibilities
• Account Management and Growth: • Manage a defined book of business with responsibility for renewals, upsell, and cross-sell. • Develop strategic account plans to strengthen customer relationships and expand product usage. • Uncover customer needs and recommend Novara solutions that add measurable value. • Consistently achieve or exceed revenue targets (renewal rate, expansion ARR, net retention). • Customer Engagement: • Serve as the primary point of contact for customer decision-makers and influencers. • Conduct regular business reviews to demonstrate ROI and ensure customer satisfaction. • Partner with Customer Success, Product, and Support teams to resolve issues and reinforce value. • Advocate for customers internally and provide feedback to improve product and service offerings. • Sales Process and Execution: • Manage the full sales cycle for expansions and renewals, including scoping, pricing, negotiation, and close. • Maintain accurate pipeline, forecasting, and activity tracking in CRM (e.g., Salesforce). • Prepare and deliver compelling product demos and presentations tailored to customer goals. • Follow Novara’s sales methodology to maintain consistency and high-quality interactions.
Benefits
• Annual On Target Earnings Range of 170k-190k • As a growing company, Novara values its employees by supporting them with a full benefits package including Medical, Dental, Vision, Flexible Spending Accounts, PTO, Paid and Floating Holidays, 401k with Company match and immediate vesting, Company-funded Life Insurance, Employee Assistance Programs, and No-cost Mental Health Benefits.
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