hiya - Customer Success Manager, SMB

• 2+ years in Customer Success, Account Management, or a commercial SaaS role • Must have - Business-level German, French or Spanish - confident holding renewal, pricing, and expansion conversations in that language • Demonstrated ownership of renewals, expansions, or quota • Commercial instinct - able to spot a growth opportunity, build a case for it, and close it without heavy support • Clear, direct communication with customers and internal stakeholders • Comfortable working independently in an environment where not every process is fully defined • Experience managing SMB or mid-market customers • Experience across UK and European markets • More than one of German, French or Spanish, or another European language • A knack for keeping engagement personal at scale • Exposure to conversation intelligence, caller ID or communications technology • Status: Full-time • Location: London, United Kingdom • Travel: Up to 25% • Department: Sales – Customer Success • Reports to: Sr. Manager: Customer Success, UK & EU • COME WORK WITH US! • We're building a team with diverse perspectives, identities, and professional experiences. We evaluate candidates through a business lens and believe that diversity and unique viewpoints make our company stronger, more dynamic, and a great place to build a career. • We've been recognized by Built In, GeekWire, Comparably, G2, Forbes, and Deloitte Technology Fast 500 for our culture, innovation, leadership, compensation, and more. At Hiya, we're a people-centric company focused on helping each employee grow both personally and professionally. We create a culture of support and empowerment that challenges the status quo, resulting in an energized team that's passionate about their work. You'll love working here if you're looking for an innovative challenge that's disrupting an industry. Come join us!