Tools for Humanity - Senior Strategy & Operations Manager, Market Operations
Requirements
• You get things done. You have a track record of leading projects end-to-end, with measurable outcomes. You default to action and you demonstrate radical ownership. You know how to get things done through others — even when the path runs through people and teams you don't control. • You get things done. • You communicate with extreme clarity and precision. Your written and spoken English is excellent. Your communication is crisp, clear, and founded in facts; you present confidently to senior leadership. • You communicate with extreme clarity and precision. • You are highly organized and tooling-literate. You are proficient with Notion, Linear, or similar project and knowledge management tools, and you bring rigor to how you track, prioritize, and communicate work. Experience with AI tools to improve performance is a plus. • You are highly organized and tooling-literate. • You thrive in a fast-moving, high-ownership environment. You enjoy working across a broad range of topics, and you are energized by ambiguity. • You thrive in a fast-moving, high-ownership environment. • You have experience in a technical or science-led organisation. You are comfortable working alongside product, engineering, or research teams and can engage substantively with their work. • You have experience in a technical or science-led organisation.
Responsibilities
• Strategic Initiatives • Advance the local and regional business development pipeline for World ID integrations, ensuring momentum and follow-through on active conversations • Own the forecasting and planning cycle with all markets to create forward transparency for Market Operations leadership and cross-functional stakeholders (e.g., hardware production needs) • Step in directly on high-priority projects, taking full ownership of execution from problem definition to delivery • Market Intelligence & Analysis • Maintain a living market overview — always current and accessible — covering core metrics, country strategy, operating models, and a rolling summary of the legal, policy, and privacy landscape, compiled in close coordination with the markets’ general managers and cross-functional stakeholders • Conduct in-depth analyses on strategic and operational questions (e.g., evaluation of operating model effectiveness, marketing opportunities, partnership opportunities), translating findings into clear, actionable recommendations for senior leadership • Work closely with our Economics and Data Science teams on advanced analysis questions • Program Management & Execution • Own the team's PMO: track all active workstreams, follow up on deliverables, and hold contributors accountable to timelines and quality • Organisational Effectiveness • Manage the team's hiring pipeline and org charts, keeping everything up to date and serving as a thought partner on org design decisions • Run the weekly steering group cadence: own the agenda, surface the right topics, and ensure productive use of leadership time • Communications & Stakeholder Alignment • Prepare materials that keep the organization informed and aligned — town hall presentations, leadership updates, and other recurring materials • Coordinate timely, high-quality contributions from across the team for all shared deliverables • You have an excellent educational background. You hold a BSc in a quantitative discipline, such as mathematics, engineering, or economics; an advanced degree (MBA, MSc, or PhD) is a plus. • You have an excellent educational background. • You have extensive professional experience. You have 10+ years of experience in project, data, tech, or leadership roles, including at least 3 years at a top consulting firm or in a comparable role. • You have extensive professional experience. • You have strong analytical foundations. You are proficient in spreadsheet modeling, comfortable working with large datasets, and experienced in drawing insights from data analyses.
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