Fanatics Collectibles - International E-Commerce Operations Manager
Requirements
• 4–6+ years of eCommerce experience, with at least 1–2 years managing a team • Hands-on experience with eCommerce platforms — Shopify experience strongly preferred • Strong operational instincts: high attention to detail, process-oriented, and comfortable managing competing priorities in a high-volume environment • Experience managing or contributing to cross-regional teams with an understanding of international market nuances, including consumer behaviour, localization, and compliance requirements (GDPR and beyond) • Confident communicator who can translate complex operational issues into clear, concise updates for leadership and cross-functional partners • Analytically strong and comfortable working with site performance data — experience reporting on metrics such as active users, new customer acquisition, AOV, units per order, and bounce rate is highly valued • Familiarity with tools such as Shopify, Sanity, Amplitude, Sigma, Microsoft Clarity, and Airtable (or equivalent platforms) is a plus • Bonus: a genuine passion for sports, trading cards, or collectibles • The above list of job duties is not exclusive or exhaustive and the post holder will be required to undertake such tasks as may reasonably be expected within the scope and grading of the post. • Subject to applicable laws, Fanatics Collectibles may choose to run a background check. • Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud. Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics email address (including @collectfanatics.com). For added security, where possible, apply through our company website at www.fanaticsinc.com/careers • By submitting your application, you agree to our terms of service and acknowledge you have read our Candidate Privacy Policy.
Responsibilities
• Lead and develop a team of three eCommerce operators, setting clear performance expectations and fostering a culture of accuracy, ownership, and continuous improvement • Own end-to-end site operations across seven international Topps.com storefronts, including product listing creation, PLP management, storefront merchandising, and promotional execution • Serve as escalation for site issues, outages, launch problems, and marketing coordination, ensuring fast triage and clear communication to stakeholders • Partner closely with the US eCommerce Growth Operations Manager to align on SOPs and operating standards, maintaining global consistency while adapting for international market needs, consumer behaviour, and regional regulations • Audit and maintain listing quality across all markets, ensuring product data accuracy, taxonomy consistency, and content standards are upheld • Collaborate cross-functionally with Commercial, Digital Product, Engineering, and Marketing teams to coordinate product launches, site updates, and campaign execution • Drive site performance and optimization across all seven storefronts, identifying opportunities to improve key metrics including active users, new customer acquisition, units per order, average order value, and bounce rate • Report on the effectiveness of merchandising elements — homepage placements, featured categories, promotional banners, and product ordering — using performance data to continuously refine the approach
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