FireMon - Salesforce Administrator/Sales Operations
Requirements
• Bachelor's degree in a relevant field, or equivalent experience • 3+ years Salesforce.com administration experience • Certified Salesforce.com Administrator • Active Salesforce Trailblazer - Trailhead badges, community involvement, or just a genuine love of the platform • Proven track record of CRM database cleansing and maintenance • 3rd party/consultant partnership experience • Microsoft Office Suite • Power user of Claude (or a similar AI assistant) - you use it daily and know how to get real work done with it, not just dabble • Hands-on experience with ZoomInfo and Gong • SFDC administration in a B2B SaaS environment • Experience with Snowflake, Gong, ZoomInfo, Marketo, Asana • We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
Responsibilities
• Provide prompt and complete resolution to technical challenges and business support issues related to the CRM instance • Manage user profiles, permissions, licenses, and page layouts • Maintain existing and new fields, custom objects, workflows, validation rules, managed packages, and integrations • Identify opportunities for efficiency, inventing creative yet simple solutions to improve internal and external customer experience • Document system processes, train users and contribute to CRM onboarding • Partner with global stakeholders to identify and build improvements • Work closely with Head of Revenue Operations and VP of Growth Marketing to create “single source of truth” reports/dashboards for sales and marketing organizations • Support and maintain integrations across our GTM tech stack, including LeanData (lead routing), ZoomInfo (data enrichment), Gong (conversation intelligence), and Snowflake (data warehouse) • Put Claude and other AI tools to work every day, accelerating documentation, reporting, and process design so you can focus on the fun, high-impact stuff
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT