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scarlet - Account Manager, native Mandarin speaker

UK - London Office3d ago

In Office Mid EMEA Account Manager Founder Mandarin B2B Account Management

Requirements

• You’ve owned complex customer relationships in B2B environments for 3+ years, preferably within the health tech industry and/or a regulated industry. • You operate with a bias for action. Customers turn to you in critical moments, and internal teams count on your signal to make smart bets. • You have strong project management skills. You connect dots, see risks early and keep multiple workstreams on track without breaking a sweat. • You have an insatiable curiosity and thrive in a fast-paced and innovative environment, eager to think creatively and iterate quickly. • Your verbal and written communication skills are exemplary, aligned with MECE principles and adapted to an asynchronous work environment. • THE INTERVIEW PROCESS • Note: we typically collapse interviews 4-5 into one in-person session at our London HQ. • 1. Intro call with Aarzoo https://www.linkedin.com/in/aarzoosidhu/ (30 mins) • 2. An advanced Mandarin language test (20 mins) • 3. CX team interviews: Rachel https://www.linkedin.com/in/rachelbourdeaux/ (60 mins), Steven https://www.linkedin.com/in/steven-byrne-4a958434/ (30 mins) • 4. Culture Q&A with Yun https://www.linkedin.com/in/yun-hsuan-chang-2b8a53138/ in Mandarin (10 mins) • 5. Founder interviews: James https://www.linkedin.com/in/james-dewar-78758992/ and Jamie https://www.linkedin.com/in/jamie-cox-01458b3a/ (2x20 mins) • 6. Offer & references

Responsibilities

• Build long-term, trust-based relationships with forward-thinking companies in health tech • Act as the central point of accountability for customers, ensuring the right outcomes, at the right time, with clear communication throughout. • Listen closely, capture what matters, and surface it, so internal teams stay aligned with what customers value (and what they don’t) throughout the journey. • Spot friction early and eliminate it - whether it is process confusion, scope drift, or quiet frustrations. • Own every key moment - from onboarding to expansion - keeping customers focused and confident, even when the path is complex. • Support customers in English and, as demand develops, Mandarin, with an initial portfolio that includes English-speaking accounts outside China.