Twilio - Telecom Sales Specialist, Voice
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Requirements
• Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table! • Experience building relationships with new and existing global partners / stakeholders within carrier relations and business development. • Experience working independently and as part of a team. • Ability to take the initiative to drive projects forward even under ambiguous circumstances. • Ability to influence and build effective working relationships with all levels of the organisation. • 2-4 years in voice telecom wholesale, CPaaS or carrier partnerships. • Ability to balance long term and short term goals by consistently evaluating decisions in terms of impact to the business. • Desired: • Bachelor’s degree. • An interest and passion for business development. • Location • This role will be based in the United Kingdom or Ireland. • Travel • We prioritise connection and opportunities to build relationships with our customers and each other. For this role, approximately 10% travel is anticipated to help you connect in-person in a meaningful way.
Responsibilities
• You will be an expert in voice and numbering across assigned territories. Leading the country-level Voice connectivity plan, including carrier strategy, deal pipeline, negotiation, execution, and ongoing account management. • Partner with Product and Sales to shape go-to-market strategies aligned to customer demand, competitive dynamics, and regulatory realities. • Define supplier selection, contracting and manage pricing, margins, and commercial strategy for voice and numbering across the supply chain, ensuring full stakeholder buyin. • Build and maintain a per-country regulatory and legal knowledge base (e.g., KYC, numbering regulations, emergency calling, lawful intercept, GDPR, Ofcom/FCC). • Ensure ongoing compliance with local telecom regulations; drive remediation plans and stakeholder alignment when requirements change. • Develop and execute carrier grade voice supply strategies to ensure reliability, resilience, and regulatory compliance. • Monitor, troubleshoot, and optimise voice KPI’s and routing performance using but not limited to (ASR, ACD, PDD, MOS, latency, jitter). • Optimise cost/quality trade-offs through procurement, negotiation, routing decisions, and continuous performance management. • Support complex customer needs across numbering, porting, and voice delivery; translate requirements into feasible supply and compliance solutions. • Ensure high-quality, cost-efficient outcomes across the customer voice portfolio. • Use data analytics to drive decisions, detect anomalies, and proactively mitigate fraud (e.g., CLI spoofing). • Maintain a continuous improvement mindset across quality, cost, and compliance. • Collaborate with (and influence, stakeholder alignment where necessary) Operations, Support, Product, Sales, Legal, and Finance to resolve supply chain, quality, requirement changes and compliance issues.
Benefits
• Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location. • Twilio thinks big. Do you? • We like to solve problems, take initiative, pitch in when needed, and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic. Additionally, we empower employees to build positive change in their communities by supporting their volunteering and donation efforts. • So, if you're ready to unleash your full potential, do your best work, and be the best version of yourself, apply now! If this role isn't what you're looking for, please consider other open positions.
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