heidihealth.com.au - Senior Solutions Engineer (Presales)
Requirements
• Strong working knowledge of integration protocols (REST APIs, SAML/OIDC, SCIM), enterprise architecture, and security standards. • Experience supporting sales cycles with large healthcare providers, health systems, or EMR vendors is highly valued (FHIR/HL7 familiarity a plus). • Ability to synthesize complexity and communicate clearly to both technical and non-technical audiences. • Comfortable operating autonomously in a fast-paced, early-stage environment. • A trusted partner to sales and a credible voice in the room with technical leaders on the customer side. • Bonus: Background in healthtech, startups, or regulated environments, plus hands-on experience with telephony or voice integration systems (Twilio, WebRTC, SIP). • What do we believe in? • We create unconventional solutions to difficult problems and we build them fast. We want you to set impossible goals and make them happen, think landing a rocket but the medical version. • You'll be surrounded by a world-class team of engineers, medicos and designers to do your best work, inspired by our shared beliefs: • We will stop at nothing to improve patient care across the world. • We design user experiences for joy and ship them fast. • We make decisions in a flat hierarchy that prioritizes the truth over rank. • We provide the resources for people to succeed and give them the freedom to do it.
Responsibilities
• Own end-to-end technical onboarding for enterprise customers — EMR integrations, SSO, SCIM provisioning, data pipelines, and security configuration. • Work directly with clinical and operational stakeholders to design and build custom workflows that fit how care is actually delivered. This means writing code, not just writing specs. • Be the escalation point for complex technical issues — diagnosing problems across the stack, coordinating with engineering, and closing the loop with the customer. • Build tooling, scripts, and automation that make deployments faster, more reliable, and easier to scale. • Translate what you see in the field into clear, actionable signal for Product and Engineering — you're closest to the customer, so your input matters most. • Leave every customer more capable than you found them. Document, train, and build internal knowledge so customers can operate independently. • What we'll look for: • 4+ years in a forward deploy, implementation engineering, or customer-facing technical role — ideally in SaaS, healthtech, or enterprise software. • You write code. Python, JS, SQL — whatever gets the job done. • Strong working knowledge of integration protocols: REST APIs, SAML/OIDC, SCIM, and ideally FHIR/HL7. • Comfortable owning ambiguous, high-stakes problems end-to-end without a playbook. • Sharp communicator — you can explain a complex integration failure to a CTO and a head nurse in the same breath. • Experience working embedded with enterprise customers or health systems is a strong plus. • The Way We Work • 1. Build to Last • We design for safety and reliability so clinicians, patients, and our teams can trust what we build every day. • 2. Own Your Practice • Ideas rise on merit, not title, and everyone shares responsibility for the standards we set together. • 3. Move Fast, Stay Steady • We move quickly but never at the cost of trust. Progress only matters if people can depend on what we make. • 4. Make Others Better • Unmatched impact. The rare chance to help shape and redefine what healthcare looks like. • Real product momentum. We’re not trying to generate interest, we’re channeling it. • Equity from day one. When Heidi wins, you win. You’ll share directly in the success you help create. • Work alongside world-class talent. Learn from some of the best engineers and creatives, joining a diverse team. • Growth and balance. Enjoy a £500 personal development budget, dedicated wellness days, and your birthday off to recharge. • Flexibility that works. A hybrid environment, with 3 days in the office.
Benefits
• Real product momentum. We're not trying to generate interest, we're channelling it. • Equity from day one. When Heidi wins, you win. You'll share directly in the success you help create. • Unmatched impact. Play a pivotal role at a critical growth moment - working on a product that delivers tangible, real-world value to clinicians and patients every day. • Work alongside world-class talent. Join a team of operators and builders who've scaled unicorns. • Your health, covered. Comprehensive private medical and dental cover through Bupa, plus 24/7 mental health, coaching and wellbeing support through Sonder and a £100/month Healthy Heidi’s stipend. • Global parental leave. 26 weeks paid for primary carers and 18 weeks for secondary carers, subject to eligibility. • Fertility support. £7,000 one-off payment, eligibility applies. • Learning & development. £700 per year for courses, books, memberships, conferences and more. • Recharge days after major milestones and busy periods so you can reset and come back strong. • Work from anywhere for up to 4 weeks per year, wherever the world takes you. • Clinical leave. 10 days per year for eligible clinical roles to maintain accreditation and requirements. • Flexibility that works. A hybrid environment, with 3 days in the office.
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