Relay Technologies - Sales Operations Manager
Requirements
• Aim with Precision: You define problems clearly and measure your impact meticulously. • Play to Win: You chase bold bets, tackle the hard stuff, and view constraints as fuel, not friction. • 1% Better Every Day: You believe that small, consistent improvements lead to exponential growth. You move quickly, deliver results, and learn from every experience. • All In, All the Time: You show up and step up. You take ownership from start to finish and do what it takes to deliver when it counts. • People-Powered Greatness: You invest in your teammates. You give and receive feedback with care and candour. You build trust through high standards and shared success. • Grow the Whole Pie: You seek out win-win solutions for merchants, couriers, and our customers, because when they thrive, so do we. • If these resonate, and you combine strong technical fundamentals with entrepreneurial drive, let’s connect. • Relay is an equal-opportunity employer committed to diversity, inclusion, and fostering a workplace where everyone thrives.
Responsibilities
• Build the new-business engine: own TAM, account scoring and weekly prioritisation, plus a top-of-funnel (enrichment, multi-threaded contacts, sequencing, signal-based triggers) that lets sales spend their time pitching, not hunting. • Own the CRM and deal desk: architect Pipedrive around the selling rhythm, govern deal terms, stages and approval gates from pitch to activation, and raise the quality and speed of pitches and proposals. • Scale the Pitstop engine: run the field team's scoring, territories, targets and dashboards, manage pricing levers and CPA, and keep lead-to-live data clean, pushing toward a self-running engine with algorithmic assignment, referrals and AI-handled inbound. • Automate relentlessly: own the tooling stack and build-vs-buy calls (defaulting to building), strip manual work out of the sales day, and design systems that extend to SME and self-serve through configuration, not a rebuild. • Diagnose and fix the funnel: use funnel data to find where deals stall and pipeline leaks, then ship the fixes. • Systems thinker. You build systems rather than one-off fixes, and you take ideas all the way to a shipped, working solution yourself. • Proven RevOps experience. You've run sales or revenue operations in a fast-moving environment and know what best-in-class looks like across top-of-funnel, CRM, deal desk and process. • CRM owner, not just admin. You've implemented and evolved Pipedrive (or similar) so it fits the selling motion, rather than bending the motion to fit the tool. • Native AI builder. You're fluent with Claude and have shipped real tooling and automations in a live business. • Fast, practical delivery. You implement quickly and are comfortable scoping work for engineering when you need their help. • High bar for quality. You insist on clean data and tight processes • Equally strong in detail and with people. You're comfortable refining a workflow in depth and equally at ease talking pipeline quality with sales.
Benefits
• Generous equity, richer than 99% of European startups, with annual top-ups to share Relay's success • Private health & dental coverage, so comprehensive you'd need to be a partner at a Magic Circle law firm to match it • 25 days of holidays • Enhanced parental leave • Hardware of your choice • Extensive perks (gym subsidies, cycle-to-work, Friday office lunch, covered Uber home and dinner for late nights, and more) • Located in Shoreditch, our office set-up enables the kind of in-person interactions that drive impact. We work 4 days on-site, with 1 day remote.
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