caseware - Account Manager APAC

• Relationship Management: Develop and nurture relationships across all levels within assigned accounts, focusing on maximising customer lifetime value. • Account Planning: Create and maintain strategic account plans for key customers, identifying growth opportunities and aligning solutions to business objectives. • Growth Activities: Execute upsell, cross-sell, and renewal strategies to increase ARR and product adoption, including migration to cloud solutions. • Customer Success: Proactively mitigate risks that could lead to dissatisfaction or churn; optimise product usage and address financial matters promptly. • Inbound & Outbound Engagement: Manage revenue-related inquiries (new licenses, renewals, product information) and drive outbound engagement for growth. • Market Feedback: Provide actionable insights from customers and prospects to inform product development and service enhancements. • Forecasting & Reporting: Deliver accurate forecasts and participate in regular sales meetings to review performance and pipeline. • Industry Presence: Represent Caseware at relevant government and industry events to strengthen relationships and identify opportunities. • Presentation Excellence: Prepare and deliver compelling presentations and proposals, including professional PowerPoint decks tailored to client needs.Team Commitments • Maintain confidentiality and data security in line with company policy. • Record all customer interactions in CRM (Salesforce experience highly regarded). • Collaborate with peers to achieve shared objectives. • Commit to continuous learning (minimum 48 hours professional development annually). • Accounts allocated based on expertise and strategic alignment with government, corporate and Firm segments. • Annual account review to optimise coverage and growth potential. • New inquiries and reactivated accounts assigned per experience and prior engagement history. • Dormant accounts released during annual review if inactive for 12 months. • Bachelor’s degree in Business, Finance, Accounting, or a related field • 2–4 years in Account Management, Customer Success, or Inside Sales within a SaaS or technology environment • Exceptional presentation skills, including creating professional PowerPoint decks; consultative selling; strategic planning; and strong verbal and written communication • Solid understanding of audit and accounting processes, standards, and workflows; ability to engage confidently with finance and audit professionals • Knowledge of government procurement processes and compliance requirements (preferred) • CRM proficiency (Salesforce highly regarded); ability to present solutions effectively to both business and technical stakeholders • Energised, proactive, and motivated to exceed targets; thrives in a fast-paced, growth-oriented environment