First Due - Staff Revenue Accountant
Requirements
• Bachelor's degree in Accounting or Finance, or equivalent experience. • 3–4 years of experience in accounting, accounts receivable or collections. • Working knowledge of general ledger concepts: debits, credits, journal entries and reconciliations. • Strong verbal and written communication skills, including comfort speaking with customers by phone about past-due balances. • High attention to detail, strong organizational skills and reliability in a high-volume, fast-paced environment. • Ability to read customer contracts and quotes (terms, start dates, products and pricing). • Coachable and motivated; a quick learner who adapts to new systems and tools. • Must be located in and able to work Eastern Time hours. • Experience in a B2B or subscription/SaaS environment. • Experience using NetSuite or another ERP. • Collections experience with government or public-sector customers. • Proficiency in Excel (lookups, pivot tables).
Responsibilities
• Serve as the primary point of contact for the AR inbox and phone line, providing prompt, same-day responses to customer and internal requests. • Partner with customers to research and resolve billing questions, ensuring accurate and up-to-date account balances. • Maintain thorough, well-organized collection notes, account documentation and customer correspondence in NetSuite. • Prepare journal entries, maintain accurate work papers and reconciliations. • Prepare the monthly accounts receivable reconciliation and support other month-end close tasks to maintain a 3-day month-end close. • Prepare weekly AR aging and collections reporting for leadership team. • Maintain customer sales tax exemption certificates and support state and local tax compliance, including business license registrations and renewals. • Complete customer-requested forms, vendor registrations and onboarding requirements. • Collaborate cross-functionally with Customer Success, Sales, Billing, Legal and Revenue Operations to resolve account matters. • Assist with billing as needed. • Provide documentation and support for internal and external audits. • Recommend process improvements that strengthen accounts receivable operations and the customer experience. • Contribute to revenue accounting projects as opportunities arise.
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