uptimeai - Engagement Manager - US
Requirements
• 10+ years experience in customer engagement, digital transformation, or enterprise SaaS deployments • Experience working with industrial customers in sectors such as oil & gas, manufacturing, chemicals, power, or heavy industry • Experience deploying industrial analytics, APM, predictive maintenance, or AI solutions • Strong program or project management skills managing complex enterprise deployments • Ability to engage technical, operational, and executive stakeholders • Experience working with cross-functional teams including engineering, product, and data science • Background in reliability engineering, operations, or industrial digital transformation • Experience with APM platforms, industrial IoT, or predictive maintenance solutions • Certifications such as CMRP, Six Sigma, or reliability frameworks
Responsibilities
• Lead Enterprise Customer Engagements • Own customer success, adoption, and value realization across enterprise accounts. • Partner with engineering, operations, and reliability teams to deploy and scale UptimeAI solutions. • Act as a trusted advisor to customer executives and technical teams. • Drive Measurable Customer Outcomes • Help customers achieve operational outcomes such as: • Reduced downtime • Lower maintenance costs • Improved asset reliability • Increased operational efficiency • Lead Complex AI Deployments • Lead deployment programs for industrial AI solutions. • Facilitate technical workshops and solution architecture discussions. • Translate AI insights into actionable operational improvements. • Support Expansion & Strategic Opportunities • Partner with Sales and Solutions teams to support strategic customer opportunities. • Identify new use cases and expansion opportunities based on realized value. • Cross-Functional Leadership • Collaborate closely with Product, Engineering, and Delivery teams. • Represent the voice of the customer internally. • Help shape product roadmap based on field insights. • What Success Looks Like • Successful deployment of AI solutions across enterprise customers • High customer adoption and satisfaction • Measurable operational improvements for customers • Strong retention and expansion across strategic accounts • Customers viewing UptimeAI as a long-term strategic partner
Benefits
• Work at the forefront of AI transforming heavy industry • Partner with leading global industrial companies • Help shape how AI delivers real operational impact • Opportunity to build and scale in a high-growth AI company
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