Appian Corporation - Partner Sales Operations Manager – Global Alliances & Channels
Requirements
• Bachelor's degree in Business Administration, Finance, Information Technology, or a related field. • Bachelor's degree • 3–5+ years of experience in channel operations, sales operations, or deal desk support, with at least 1+ years in a lead, supervisory, or senior coordinator role. • People management experience • Demonstrated experience navigating, updating, and maintaining enterprise CRM systems, with a strong proficiency in Salesforce. • Salesforce • Exceptional verbal and written English communication skills, with a proven ability to interact professionally with diverse global stakeholders. • Strong organizational skills and Critical Thinking, with the ability to manage multiple tasks independently in a fast-paced environment across different time zones. • Critical Thinking • Prior experience working within a global software-as-a-service (SaaS) or enterprise software environment. • Knowledge of channel programs, structures, and partner portal management. • Proficiency with enterprise expense and travel platforms (e.g., Concur) and reporting tools. • We value experience with enterprise platforms such as Salesforce or ServiceNow, as these skills translate well into our Enterprise-Grade Orchestration • Salesforce • ServiceNow • Enterprise-Grade Orchestration • #ChannelOperations #Salesforce #SalesOperations #GlobalAlliances #SaaS • Tools and Resources • Tools and Resources • Training and Development: During onboarding, we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian, with dedicated mentorship and the First-Friend program being widely utilized resources for new hires. • Growth Opportunities: Appian provides a diverse array of growth and development opportunities, including our leadership program tailored for new and aspiring managers, a comprehensive library of specialized department training through Appian University, skills based training, and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
Responsibilities
• Own the deal registration lifecycle for global partners, including deal eligibility validation, status monitoring, and escalation to ensure timely approvals, accurate CRM attribution, and program compliance. • Act as the primary conduit between partner deal submitters, the alliance team, and field sales representatives to facilitate seamless communication, approvals, and conversion to Stage 2 qualification. • Optimize the partner experience by reviewing existing registration processes to systematically identify bottlenecks, reduce errors, and drive operational efficiency. • Optimize • Transform data into actionable insights by generating and analyzing deal registration reports to identify emerging trends and partner performance gaps. • Transform • Provide ad-hoc operational support for global partner initiatives, such as new partner onboarding and long-tail enablement and support. • Provide • Manage day-to-day operations for the local team by setting priorities, mentoring staff, handling escalations, and ensuring deliverable completion. • Manage • Assist Global Alliances leadership with administrative activities, such as expense reports and calendar logistics. • Assist
Benefits
• Appian offers a comprehensive benefits package designed to support your health, wellbeing, and financial future. Benefits may include health coverage, Employee Assistance Program (EAP) with free mental health support, life and disability insurance, an Employee Stock Purchase Program (ESPP), a retirement/pension plan, wellness dollars, tuition reimbursement, family-forming benefits and more. Benefits vary by country—please ask your Talent Acquisition contact for details specific to the location you are applying to. • Appian provides AI automation for the most important business processes at the world’s largest organizations. Our platform is known for its unique power, reliability, and scale. We’ve been automating processes for more than 25 years and have proven expertise in enterprise operations. For more information, visit appian.com. • Follow Appian: LinkedIn, YouTube, Instagram, Facebook, and X.
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