candex - RVP, Customer Success
Requirements
• Procurement domain expertise: hands-on experience in either procurement / PTP systems sales, implementation or procurement operations or transformation; familiarity with Ariba, or Coupa, and ERPs such as SAP, Oracle, including AP/payment flows and KPIs. • Experience working with Fortune 500 clients, preferably in an influencing / change / transformation oriented role • Executive Presence: trusted to run C-suite-level meetings; sets meeting objectives, prepares agendas, engages internal stakeholders and influences outcomes. • Demonstrable competency in: • Challenger Process: skillful, relaxed questioning; weaves data into teaching moments; surfaces client-led opportunities and creates constructive tension. • Influencing & Tenacity: reliably moves clients to decisive action, anticipates stall points, derisks choices, and converts resistance into advocacy. • Client Relationship & Client Success Strategy: sets measurable success criteria, builds structured plans with owners and milestones, aligns internal resources and forecasts revenue impact. • Product Mastery & Questions Answering: can respond professionally to customer questions, read reports, explain delivery and transaction models, and apply release knowledge. • Communication skills: concise, audience-tailored, evidence-based writing and speaking; handles unknowns calmly and provides clear next steps. • Internal Likability & Collaboration: builds rapport, gives constructive feedback, delegates, coaches peers and contributes beyond own remit. • Strong influencing, negotiation and stakeholder mapping skills; Highly organized, self-motivated and an excellent oral/written communicator. • Technical aptitude to learn software quickly and interpret product data. • Bachelor’s or Advanced Degree preferred in areas such as Business, IT, Purchasing, Finance. • Proficient in Google Suite and Microsoft Office Suite, specifically Excel and PowerPoint. • Knowledge of customer service practices. • Technical aptitude and ability to learn software programs. • Knowledge and/or experience with Purchasing systems and processes (Ariba, Coupa, SAP, Taulia, etc.) • Knowledge and/or experience with Accounts Payable and Payment processes & software • Experience with Customer Relationship Management (CRM) software
Responsibilities
• Global relationship owner for Fortune 500 and FTSE 250 companies • Own executive relationships: map stakeholders, run C-suite meetings, deliver business reviews, and drive adoption from pilot to BAU plans • Identify key client contacts to build a network, connect with SMEs, users and drive adoption • Oversee and address any client or supplier support or technical issues • Perform data analytics and watch KPIs to drive Candex usage and revenue growth • Understand, influence and monitor key client KPIs, surface trends, and provide clear projections to clients and internal teams • Be the trusted advisor to clients to shape their procurement / PTP spend management strategy and priorities • Understand Candex products extremely well • Identify product enhancements, improvements or expansions in order to meet the needs of Candex customers and create value for the organization and our clients • Support Sales on expansion opportunities and strategic deal closures • Build repeatable processes and infrastructure to scale the CS function
Benefits
• We are humble, hungry, intelligent and collaborative. Work alongside teammates who value curiosity, kindness, and shared success. • Competitive Compensation – Earn a salary and benefits that reflect your skills and impact. • Parental Leave – Take meaningful time to bond with your growing family. • Flexible Work Environment – Balance life and work with adaptable schedules. • Global Team + Mindset – Join a diverse, international team that thinks beyond borders. • Tech Setup – Get the gear and support you need to work comfortably. • Professional Development – Grow your skills with training and learning sessions. • Internal Mobility – Explore new global roles and career paths without leaving the company. • Team Outings – Connect and celebrate with colleagues through regular social events. • Be a Stickler for Details - we think about the details when making decisions and ensure we haven’t overlooked anything. • Debate, Decide, Deliver - Candexers foster a culture of open debate so we can make the right decision. • Innovate to Simplify - we continuously look for simpler ways to do everything. • Follow Through, Follow Up - we are always moving the ball forward – when we say we will do something, we do it. • Attract & Develop the Best - we expect each hire to raise the bar, and once they start, they should continue to develop their skills with the support of leadership. • Keep an Obsessive Customer Focus - our customers’ satisfaction is our obsession, and we will stop at nothing to make their experience simple & flawless. • Learn & Be Curious - we foster an environment of continual learning and encourage challenging questions and believe curiosity drives innovation and improvement. • Act with Integrity & Professionalism - we act with honesty, transparency, and ethical principles – ensuring our actions align with our values.
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