deliveroo - Head of Global Accounts - France

Paris - Main Office - Hybrid1w ago

In Office Director EMEA Consumer Goods Food & Beverage Head of Business Operations Recruiter Reporting Team Management Coaching Stakeholder Management Brand Management Product Marketing Records Management Account Management Close Contract Negotiation Marketing Strategy

Requirements

• 10+ years in commercial, client partnership, or account management roles — with a track record managing complex, multi-stakeholder brand portfolios • Demonstrated ability to structure and close complex commercial agreements with brand or franchise HQs (contract negotiation is essential) • Strong KPI ownership: comfortable defining, owning, and reporting on revenue and performance metrics with a structured, data-driven approach • Experience leading multi-layered teams in fast-paced, high-growth environments • Strong financial acumen and P&L literacy • English fluency • Familiarity with franchised or multi-site restaurant networks • Experience in a marketplace, F&B, Hospitality, Retail, or FMCG environment • LEADERSHIP PROFILE • Senior, credible, and resilient — able to build trust and influence at C-suite level • High ownership mindset with a strong bias for action • Comfortable navigating ambiguity and driving organisational change • Passionate about developing talent and raising team standards • Collaborative leader who builds strong cross-functional partnerships and fosters an inclusive, high-performing culture. • RECRUITMENT PROCESS • Recruiter interview • Business Interview • Business case presentation • Values and Expertise interviews • Final interview with Deliveroo France Commercial Director

Responsibilities

• 1. COMMERCIAL STRATEGY & EXECUTION EXCELLENCE • Own the end-to-end commercial growth of Global Accounts in France • Lead contract negotiations, renewals, and upsell strategies with major restaurant brands • Build and execute joint business plans covering partner growth, profitability, and operational performance • Drive co-investment marketing strategy with partners, including co-funded campaigns and promotional activations • Support Deliveroo’s expansion strategy: secure anchor brand commitments in new cities and relaunching markets • Act as a trusted C-level advisor, providing insight on Deliveroo's capabilities, competitive landscape, and market trends • Build and maintain senior and C-suite stakeholder relationships across France's most strategic brands • Set and maintain 5★ account management standards across the team, with clear portfolio sizing and coverage • 2. CROSS-FUNCTIONAL LEADERSHIP • Partner closely with Operations, Marketing, Product, Strategy, and Finance teams • Represent the French perspective in international Global Accounts forums • Influence product roadmap and prioritisation through structured partner and market feedback • 3. PEOPLE & ORGANISATIONAL DEVELOPMENT • Lead, coach, and develop a team of 7 people — directly and through mid-management • Build a strong internal succession pipeline by identifying and developing high-potential talent • Define and continuously evolve the organisational model (coverage, seniority structure, processes) as the business scales

Benefits

• As we accelerate toward our 2027 ambition, Global Accounts are central to our future success. We are building a team that sets the standard for strategic partnership management — combining senior commercial leadership, rigorous execution, and organisational depth. • At Deliveroo, you’ll do work that matters, solving real-world problems in a three-sided marketplace that’s constantly evolving. • We’re food lovers, problem solvers, community builders and more, brought together by a shared drive to make things better. Working here you can expect to: • 🔧 Make a visible impact every day • Your work directly improves experiences for customers, partners and riders. • 🌱 Learn fast in an entrepreneurial environment • Work close to the market with autonomy, pace and real responsibility. • 🧠 Build a career, not just a role • Stretch yourself, develop new skills and grow as the business evolves. • 🌎 Deliver together in an inclusive culture • Collaborative, values-driven teams that support how you work best. • Our Global Structure • Deliveroo is now part of DoorDash, bringing together teams with even greater reach, scale, and ambition. Depending on your role, you may collaborate with teammates, systems, and leaders across DoorDash and Wolt. Together, we’re unlocking new possibilities as one global team. • Diversity, Equity and Inclusion • At Deliveroo, we know that a great workplace reflects the world around us and that true diversity and inclusion make us stronger, more creative, and better at what we do. We’re committed to fostering an environment where everyone can do their best work and feel they belong. • We believe in equality of opportunity and welcome candidates from all backgrounds regardless of age, gender, ethnicity, disability, sexual orientation, gender identity, socio-economic background, religion, or belief.