Help Scout - Business Development Representative
Requirements
• Does that sound like you? If so, here’s more about the role:
Responsibilities
• Research and personalize. Use an AI tech stack to find the right prospects, from Support/Success leaders to Operations management and company executives. You'll maximize engagement by tailoring outreach using our messaging frameworks and templates, and will check AI-generated drafts before sending. • Research and personalize. • Work defined target account lists. Prospect into a defined list of ideal-fit mid-market companies based on our ICP criteria & strategic campaigns, and flag accounts that are not the right fit. • Work defined target account lists. • Execute multi-channel outreach. Manage outreach across several channels, including email, phone, LinkedIn, and video. • Execute multi-channel outreach. • Test and iterate. Run messaging, personas, and channels tests, track what converts at the highest rates, and recommend changes to drive continuous improvement. • Test and iterate. • Report on results. Maintain updated reports and dashboards that illustrate your success rates across campaigns and performance towards your targets. Regularly review results and thoughtful recommendations for improvement with your manager. • Report on results. • Hand off cleanly. Partner closely with Account Executives to brief them on sourced meetings with well documented details about the contacts, accounts and messaging that led to the booking. Use AE feedback to regularly improve your hand-offs. • Hand off cleanly. • You have 1 to 2+ years as an outbound BDR or SDR at a B2B SaaS company, with a track record of meeting pipeline or opportunity targets. • You've prospected into companies with 250+ employees and know how to tailor messaging based on industry, job title and additional criteria. • You’re a great communicator, both with prospects and internal colleagues. • You actively use AI tools in your workflow for research, list building, or writing, and can recommend what works (experience with HubSpot & GTM platforms like Apollo, ZoomInfo, Sales Navigator or similar solutions a plus). • You can thrive in a fast-paced, dynamic environment. • You're coachable and want to grow into a closing role.
Benefits
• We use a competency-based approach to pay, and pay is the same no matter where in the U.S. you live. • On-target earnings (OTE): $102,000 - $111,000 • On-target earnings (OTE): • Company values • Happy to Help • Help is in our first name! We show up for each other — not out of obligation, but because we’re invested in the team’s collective success. We share knowledge freely, lead with generosity, and practice empathy with our teammates, customers, and community. • Craft over Convention • Our success relies on the quality and craft of the work we put into the world. The status quo simply won’t work. So we insist on narrow focus, sweating every detail, and relentless pursuit of customer delight. • Progress not Perfection • Achieving our true potential — collectively and individually — requires constant progress and forward momentum. By creating a culture of curiosity and openness, we aim to create a safe space for mistakes, the ability to identify them quickly, and use them to get better. • Own the Outcome • Own the outcome means taking full responsibility for the results of your work, decisions, and contributions. It reflects a mindset of accountability, proactiveness, and follow-through. If you “own the outcome,” you don’t just complete tasks, you ensure your work leads to meaningful results, and take initiative to solve problems rather than passing them along. • Read more about how we define, share, and live these values here. • Competitive salary and an internal, transparent salary formula based on market data • Flexible time off – you choose the holidays and vacations that make sense for you • 12 weeks of fully paid parental leave for all new parents, including adoption and foster care • A home office stipend to help you get set up and productive • A co-working stipend up to $300 a month if you choose to work out of your house • A yearly professional development stipend of $1,800 to help you grow in your craft • If you’re in the U.S. or Canada, we offer top tier health insurance for you and your dependents. • Hiring Guidelines: • All roles at Help Scout are fully remote. Some positions have specific location requirements. For roles outside the U.S. and Canada, we work with teammates as independent contractors under country-specific agreements. • We do not sponsor visas. Teammates must already be authorized to work from their home country.
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