EvenUp - Manager, Enterprise Account Manager
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Requirements
• Skills needed: None stated explicitly in the job posting text provided. • Years of experience: Requires at least five years' progressively responsible management and accounting roles within a B2B SaaS company with an annual revenue between $5M-$100M, or equivalent professional experiences that demonstrate similar capabilities to manage enterprise accounts effectively in the Customer Success department. • Education: Bachelor’s degree required; Master's preferred but not mandatory for consideration of experience and skills demonstrated through work history as a substitute qualification. • Certifications: None stated explicitly within the job posting text provided. However, certifications such as CSM (Certified Sales Manager), CRM Professional or similar may be considered beneficial based on industry standards; if required by EvenUp Inc., it should have been mentioned in the posted requirements section but is not present herein. • Must-haves: None stated explicitly within the job posting text provided, though alignment with role responsibilities and compensation expectations are implied as part of the selection criteria based on factors such as experience, education, skills, location, etc.
Responsibilities
• Oversee enterprise accounts for a diverse clientele across various industries to drive business growth within our customer success framework. • Develop strategies and implement plans that align with the company's mission while ensuring account profitability through effective sales techniques, negotiation skills, and relationship management. • Provide exceptional service by understanding clients’ needs deeply, proactively identifying opportunities for growth, and delivering tailored solutions to enhance client satisfaction and retention rates. • Collaborate with cross-functional teams within the company including sales, marketing, product development, customer success, finance, legal, HR, IT, operations, facilities management, procurement, supply chain, logistics, distribution, warehousing to ensure a seamless client experience. • Leverage data analytics and insights from various sources such as CRM systems, sales reports, market research studies, customer feedback surveys, social media monitoring tools etc., for informed decision making on account strategies and performance improvement initiatives. • Communicate regularly with clients to understand their evolving needs, manage expectations effectively through transparent communication about business realities while maintaining a positive relationship atmosphere that fosters trust and loyalty towards the company's brand image. • Develop personalized marketing campaigns for targeted client segments based on demographic data analysis using advanced tools like AI/ML algorithms to increase engagement rates, conversion ratios & customer lifetime value (CLV). • Monitor industry trends and competitive landscape regularly through various channels such as trade publications, newsletters, webinars etc., for staying updated with latest developments that could impact client businesses. This knowledge helps in providing relevant advice to clients on how they can adapt their strategies accordingly without disrupting the existing account relationship dynamics too much which might lead them towards switching providers due to dissatisfaction caused by unforeseen changes brought about externally rather than internal issues within our company's service delivery. • Conduct regular performance reviews with team members across different departments involved in managing enterprise accounts ensuring everyone is aligned on goals & objectives set forth for each client while maintaining high standards of professionalism throughout all interactions between employees and clients alike which ultimately contributes towards building strong partnerships over time leading not only to increased revenue but also fostering long-term loyalty among customers who feel valued by our company's commitment toward their success. • Provide training sessions for new hires or existing team members whenever necessary based on skill gaps identified during performance reviews so that everyone remains up-to-date with best practices in enterprise account management which ultimately benefits both parties involved - clients receive top quality service while employees gain valuable experience working within this specialized field. • Attend industry events such as conferences, sem
Benefits
• Total OTE: 240,000 $144K • Offers Equity • $96K Commission • The salary range provided reflects the compensation that EvenUp reasonably expects to offer for this role. The specific salary within this range will be determined based on various factors, including the candidate's relevant experience, education, skills, location, and alignment with the role's responsibilities. • Upload your resume here to autofill key application fields. • Drop your resume here! • Parsing your resume. Autofilling key fields... • Is there a name you go by that is not your legal name? • or drag and drop here • No, I do not require visa sponsorship to work in the United States • Yes, I require visa sponsorship to work in the United States • No, I do not require work permit sponsorship to work in Canada • Yes, I require work permit sponsorship to work in Canada • Yes, in the San Francisco office • Yes, in the Toronto office • No, I'm not able to work in-person at least 3 days a week from an office
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