SpyCloud - Senior Revenue Enablement Manager, Post-Sales
Requirements
• 6+ years of experience in Enablement, Customer Success Operations, Product Enablement, or a related post-sales role in B2B SaaS (cybersecurity or technical SaaS strongly preferred) • Direct experience building or deploying AI-assisted enablement tools (Claude, other LLM-based coaching, documentation, or workflow tools) — not just using AI outputs, but designing how the team uses them • Proven experience enabling post-sales teams (CS, PS, TAMs, SEs, or similar) • Hands-on experience creating technical or process documentation for internal or customer-facing audiences • Strong understanding of post-sales motions, including onboarding, implementation, adoption, renewals, and expansion • Experience with value modeling, ROI frameworks, or success planning methodologies • Excellent written and verbal communication skills; able to influence without direct authority • Data-informed mindset with the ability to measure enablement impact and iterate accordingly • Experience in cybersecurity, identity security, or fraud prevention domains • Background in or enabling Technical Account Management, Product Success, or Sales Engineering • Familiarity with value selling methodologies, MEDDPICC and customer value realization programs • Experience with Bigtincan or similar Learning Management and Content Management Systems • Familiarity in or enabling selling with or through Channel Partners
Responsibilities
• Develop and execute a Post-Sales Enablement strategy aligned to customer journey goals: implementation success, adoption, value realization, expansion, and renewals • Partner with Product Success and Customer Success leadership to identify gaps, friction points, and enablement opportunities across the customer journey — determining what needs a program, an AI-assisted tool, or neither • Works in coordination with the PS and CS leadership to identify and design scalable enablement programs tailored to their team’s goals and needs • Voice of the Field • Gather structured feedback from CS and PS on what’s working with customers, and translate it into recommendations for Product, Product Marketing, and Revenue Enablement. Surface readiness risk before product launches and releases, not after • Partner with CS and RevOps on using forecasting data, and translating risk patterns into targeted enablement (e.g., coaching, playbooks, or process fixes) • AI-Assisted Plays & Lifecycle Enablement • Build and maintain post-sales playbooks covering customer onboarding, implementation milestones, adoption motions, health checks, renewal readiness, and expansion opportunities • Use AI-assisted tools to personalize and maintain customer journey plays at lower ongoing effort than manual content upkeep • Enable CS and PS teams on consistent execution of customer journey plays, including handoffs from Sales and collaboration with SEs and Product • AI-Assisted Documentation & Enablement Assets • Own or contribute to technical documentation in partnership with Product Solutions and Engineering, using AI tools to keep it current with lower manual maintenance burden • Ensure internal-facing documentation is accurate, accessible, and aligned with how teams actually work in the field • Standardize internal and customer-facing materials used Post-Sale • Value Realization & Expansion Enablement • Partner with the Director of Revenue Enablement and CS leadership to operationalize value realization frameworks across the customer journey • Support development and adoption of value models, success plans, and customer-facing ROI narratives tied to SpyCloud use cases • Enable CS teams to confidently position realized value during customer QBRs, renewals, and expansion conversations • Drive accountability for joint account planning between Sales and CS for priority accounts, including expansion and renewal plans • Coaching & Adoption • Design and deliver AI-assisted coaching and training (live and asynchronous) for CS and PS teams, including onboarding, role-specific training, and ongoing readiness initiatives, in partnership with GTM Onboarding • Reinforce consistent messaging around implementation outcomes, adoption success, and value realization • Track adoption, readiness, and effectiveness of Post-Sales Enablement programs • Cross-Functional Collaboration • Work closely with Product, Product Marketing, Sales Engineering, Revenue Operations, and the Director of Revenue Enablement to ensure alignment across pre- and post-sales motions • Act as connective tissue between teams to ensure customer-facing execution reflects strategy, product direction, and revenue goals • Builds trust and influence with CS, PS, and Marketing through delivery, not just coordination. Natural collaborator with a proven ability to build strong relationships across the organization and within the team
Benefits
• The salary range reflects the expected base compensation for a fully qualified candidate at this level based on experience, qualifications, and market data at the time of posting. • U.S.-Based Benefits + Perks (for Full Time Employees): • At SpyCloud, we are committed to working alongside individuals who are equally passionate about preventing cybercrime, regardless of their department or role. Guided by our core values in all business decisions, we prioritize unity in our mission and ensure all SpyCloud employees have the support and benefits they need to stay focused on our goals. In addition to our engaging workspace in South Austin, flexible and remote-friendly work options, and competitive salary package, we offer our employees a comprehensive benefits package that includes: • 401(k) with Employer Contribution • Health Savings Account (HSA) available with Employer Contribution • Employer Paid Life, Short-term, and Long-term Disability Insurance • Generous PTO Plan and 16 paid holidays per year • U.K.-Based Benefits + Perks (for Full Time Employees): • Retirement Savings Plan with Employer Contribution • Employer Provided Private Health Insurance and Healthcare Cashplan • Employer Paid Life Insurance, Income Replacement, and Critical Illness Protection • Employee Assistance Program • 25 days annual accrued holiday plus 8 paid bank holidays and a paid company shutdown during winter holidays • SpyCloud transforms recaptured darknet data to disrupt cybercrime. Its automated identity threat protection solutions use advanced analytics and AI to accelerate investigations and protect workforce, consumer, and supplier identities from the threats that matter most: authentication bypass, session hijacking, malicious insiders, account takeover, ransomware, and fraud. Its data from malware-infected devices, successful phishes, combolists, and third-party breaches also powers many popular dark web monitoring and identity theft protection offerings. Customers include 7 of the Fortune 10, along with hundreds of global enterprises, mid-sized companies, and government agencies worldwide. Headquartered in Austin, TX, SpyCloud is home to more than 250 cybersecurity experts whose mission is to protect businesses and consumers from the stolen identity data criminals are using to target them now.To learn more and see insights on your company's exposed data, visit spycloud.com. • Our Mission: • Our mission is to make the internet a safer place by disrupting the criminal underground. Together with our customers and partners, we aim to end criminals’ ability to profit from stolen information.
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