omnidian - Director, Field Service Delivery
Requirements
• Culture Champion: A team-first leader who prioritizes the growth, well-being, and morale of the dispatch and operations support staff while maintaining high standards of operational excellence. • Tactical Architect: Able to connect high-level goals to ground-level reality, with the hands-on capability to identify and resolve operational bottlenecks or dispatch constraints. • Accountability Driver: Naturally uses data and KPIs to drive performance, holding teams accountable for results through clear, professional communication and consistent follow-through. • Operational Powerhouse: Comfortable navigating the growth dynamics of a scaling organization and capable of refining and building processes where gaps exist. • Collaborative Integrator: A strong cross-functional partner who can build bridges between technical field teams, external partners, and corporate stakeholders. • 7-10 years of progressive leadership experience in Field Service, Service Delivery, or Technical Operations, with a track record of managing distributed, multi-channel dispatch or fulfillment networks. • Proven success in operational scale, specifically managing service delivery through the transition from third-party fulfillment to blended internal employee dispatch models. • Strong Operational Fluency in Dispatch & Routing: Practical experience with Resource Optimization and the implementation/utilization of modern Field Service Management (FSM) platforms. • Financial Management: Experience managing operational budgets, tracking unit-level economics, and driving cost-efficiencies in labor and logistics. • Education: Bachelor's degree in Business, Operations, Engineering, or a related technical field. • Solar O&M Mastery: Specific experience in the residential or commercial solar O&M space, including a functional understanding of inverter technology and energy storage. • Change Management: Experience helping teams transition smoothly through process, tool, or structural changes. • Technical Background: Previous experience as a licensed General Contractor, licensed electrician, or electrical engineer is a major asset in gaining technical respect from our field and partner networks. • Six Sigma / Lean Certification: Practical experience applying continuous improvement methodologies to reduce cycle times and waste in service workflows. • We are unable to provide sponsorship for this role, now or in the future
Responsibilities
• Reporting directly to the VP of Field Service, the Director of Field Service Delivery is the key operational leader responsible for the physical execution of our service mission. You will own the "Last Mile" of our business, ensuring that our field service operations are synonymous with speed, safety, and uncompromising quality. This role is focused on optimizing and running a world-class service delivery engine that harmonizes the scheduling and dispatch of internal Direct Technician teams with external Field Service Partners (FSPs) to meet our aggressive growth OKRs. • At Omnidian we believe in trust and autonomy. How you create an impact is ultimately up to you. Here is an outline of some of the things you’ll be doing: • Operational Execution: Translate high-level corporate and 1-3 year service delivery strategies into concrete, actionable field-level execution plans that support long-term scalability. • Execution Leadership: Own the "Golden Triangle" of service delivery: Speed (reduced cycle times), Cost (optimized job costing and efficiency), and Quality (high first-time fix rates and code compliance). Set targets, monitor real-time performance, and implement corrective actions when metrics lag. • Team Leadership & Development: Directly manage, mentor, and hold accountable our Dispatch Operations Leaders and partner fulfillment support teams. Foster role clarity, operational standards, and performance accountability across the fulfillment and dispatch organization. • Safety & Compliance: Serve as a core champion of field safety, ensuring our work order requirements, dispatch protocols, and partner service standards align with the highest expectations of safety, code adherence, and regulatory compliance. • Omni-Channel Fulfillment: Coordinate service delivery across multiple channels, managing the balance, alignment, and resource allocation between our internal Direct Technician workforce and our partner networks. • Cross-Functional Alignment: Work closely with Sales, Supply Chain, and Customer Success to ensure service delivery is synchronized with client expectations, inventory availability, and broader corporate objectives. • Budgetary Management: Oversee the operational service delivery budget. Identify and execute cost-saving opportunities through route optimization, vehicle fleet efficiency, inventory control, and labor utilization.
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