ironcladhq - Senior Services Engagement Manager, EMEA
Requirements
• Program Management skills (Communication, Tracking projects, Raising Risks) • SOW and Contract Negotiations • Ability to build rapport with peers and customers • Cross functional collaboration: Ability to work with and build solid relationships with sales, partners, SEM, product teams and legal teams
Responsibilities
• Lead professional services discovery/scoping discussions; align with presales, sales teams and partners to propose services engagements that best suit customer needs. • Manage customer escalations for ongoing projects when scope changes or is not aligned with customer needs. • Align closely with Sales teams, Partners, Ironclad Partner Relations teams on pre-sales activities such as scoping, solutioning, SOW development and project staffing. • Develop sales content for services offerings that drive improved positioning by our sales teams. • Collaborate with internal teams to design and develop services offerings that support new product functionality • Forecast professional services bookings for assigned go-to-market segments • Have a deep understanding of factors that drive customers implementations and how they directly contribute to long term customer retention • Align with customer on key success metrics and track projects progress with professional services team • Refer partners for contract migration services or other needs not delivered by Ironclad professional services.
Benefits
• Private Medical & Dental insurance, covered at 100% for you and dependents • Life assurance and Income Protection • Generous leave policies, including parental leave, medical leave, and compassionate leave • Family-forming support through Maven for you and your partner • Monthly stipends for wellbeing, hybrid work, and (if applicable) phone use • Standard pension contribution scheme • Regular team events to connect, recharge, and have fun
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