dnb - Senior Customer Relationship Manager (R-19677)

• Serves as the primary post-sale point of contact to top‑tier or highly complex accounts, working with full autonomy, navigating multiple buying centers, senior client leadership, and cross‑market or cross-platform strategies. • Develop and execute long-range account strategies that align with client business goals and drive sustainable, multi-dimensional revenue growth. • Lead high‑stakes, executive‑level conversations and negotiations, influencing senior client leadership to advance partnership priorities. • Identify non-obvious growth opportunities, including cross-solution expansion, new platform integrations, and strategic pilot initiatives. • Delivers significant revenue expansion across strategic, high-value accounts. • Represent client perspectives to influence product positioning and roadmap adoption. • Mentors junior level team members, elevating account management standards and contributing to overall team effectiveness. • Monitor client usage data, health indicators, renewal dates, and growth opportunities and translate them into strategies for success • Carry out regular account management activity to “Protect” existing accounts. Proactively identify accounts at risk of churn and implement retention strategies. • Coordinate with implementation teams to ensure solution delivery meets or exceeds contracted SLAs and KPIs • ## Essential Skills and/or Certifications • Minimum of eight (8) years in a post-sale client management experience leading a portfolio of high touch enterprise and/or strategic accounts • Proven experience in digital advertising, audience data, AdTech, or media sales. • Executive relationship mastery, with the ability to build trust, credibility, and long‑term partnership with senior‑level client stakeholders. • Strong strategic thinking and planning. Ability to apply forward‑looking judgment to shape multi‑year client strategies and guide complex decision pathways. • High‑level commercial insight, evaluating market dynamics, client business models, and emerging opportunities to drive multi‑dimensional revenue growth. • Strong consultative selling skills. Ability to frame problems effectively, proposing strategic solutions, and guiding clients toward transformational initiatives. • Advanced communication and negotiation skills, delivering clear, persuasive recommendations and navigating high‑stakes conversations with confidence. • Analytical and insights‑driven thinking, using data and client feedback to shape strategic recommendations and influence product roadmap decisions. • Leadership and mentoring capability, fostering skill development, elevating team standards, and modeling best‑in‑class account management practices. • Cross‑functional collaboration, aligning Sales, Product, and operational teams to execute cohesive strategies and support complex client needs. • Proficiency in Microsoft Office Suite skills. • Show an ownership mindset in everything you do. Be a problem solver, be curious and be inspired to take action. Be proactive, seek ways to collaborate and connect with people and teams in support of driving success. • Continuous growth mindset, keep learning through social experiences and relationships with stakeholders, experts, colleagues and mentors as well as widen and broaden your competencies through structural courses and programs. • Where applicable, fluency in English and languages relevant to the working market. • All Dun & Bradstreet job postings can be found at https://jobs.lever.co/dnb. Official communication from Dun & Bradstreet will come from an email address ending in @dnb.com.