percona - Community & Events Coordinator (Remote)
Requirements
• Experience running or actively contributing to an online community (forum, Slack, Discord, or similar) ideally in an open source, developer, or technical context. • Comfortable with basic-to-intermediate coding (e.g. HTML/CSS/JS or similar) for website maintenance; you don't need to be a senior engineer, but you should be able to make changes without hand-holding. • Experience planning or supporting in-person events, with the willingness and ability to travel regularly. • Social media savvy, with an understanding of what resonates with developer and technical audiences. • Excellent written and verbal communication skills; comfortable being the public face of the team both online and in person. • Self-directed and organized able to juggle community moderation, program work, event logistics, and small dev tasks in the same week. • Genuine enthusiasm for open source and developer communities. • WHAT WILL MAKE YOU STAND OUT • Familiarity with database technologies (MySQL, PostgreSQL, MongoDB) or open source infrastructure communities. • Experience with community platforms such as Discourse, Slack admin tooling, or similar. • Prior experience with ambassador, advocate, or contributor recognition programs. • LOCATION & TRAVEL • Remote, with flexibility across time zones to support a global community. This role requires regular travel to conferences and partner events (approximately 25–30% of the year) - exact cadence to be confirmed with the hiring manager.
Responsibilities
• Create and manage social content that engages the developer and DBA community authentically. • Partner with our engineering experts and to amplify community voices and content. • Build and maintain relationships with partner organizations and their communities for joint events and initiatives. • Create video and short-form content that brings the social engagement plan to life, using AI-assisted tools to work more efficiently without compromising quality. • Familiarity with social media platforms (Instagram, LinkedIn, Facebook, TikTok, YouTube, Reddit) and how content performs across each. • Experience with Buffer, Sprout Social or comparable scheduling and listening tools. • Comfortable on camera and able to create authentic, engaging short-form video content. • Online Community Engagement • Own day-to-day engagement on the Percona Forum and Community Slack welcoming new members, answering or routing questions, and keeping discussions active and healthy. • Monitor community health and sentiment across channels, flagging issues and celebrating wins. • Build relationships with active contributors, MVPs, and long-time community members. • Events & On-the-Ground Support • Travel to conferences, meetups, and partner events to represent Percona and staff the booth or table. • Provide regional support for community and partner events, from swag to schedules to on-site troubleshooting. • Act as the on-site point person, comfortable making real-time calls when things don't go to plan • Internal Programs • Help run and continuously improve internal community programs (e.g. ambassador/advocate programs, contributor recognition, onboarding for new community members). • Coordinate internally with Marketing, Product, and Engineering to keep programs aligned with company priorities. • Track program metrics and report on community growth and engagement. • Website & Technical Maintenance • Perform light-to-moderate coding and maintenance on Percona's community website (content updates, bug fixes, small feature work).
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