Moniepoint - Head, Business Kenya

Remote - Kenya - Europe *1mo ago

Remote Staff EMEA Banking Fintech Head of Business Operations P&L Management Team Management Performance Management Coaching Product Marketing Team Leadership Data Analysis Goal Setting LTV B2B Performance Reviews Competitive Analysis

Requirements

• P&L Management: 10 to 20 years of professional experience, including owning a P&L in a senior capacity. • P&L Management: • People Leadership: Proven leadership of large, multi-functional teams in commercial roles. • People Leadership: • Tech Sector Exposure: Experience working within a technology company; fintech or digital financial services preferred. • Tech Sector Exposure: • Regional Expertise: Direct exposure to Kenyan or East African markets strongly preferred. • Regional Expertise: • Growth Tracking: Demonstrated success in driving scaled commercial growth in competitive markets. • Growth Tracking: • Industry Flexibility: A background in traditional banking is not required. • Industry Flexibility: • Entrepreneurial Mindset: Owns outcomes, moves with urgency, and is deeply accountable for results. • Entrepreneurial Mindset: • First-Principles Thinker: Builds strategies based on a deep understanding of local nuances, not borrowed playbooks. • First-Principles Thinker: • Highly Analytical: Skilled in data analysis, signal-to-noise separation, and making evidence-based decisions. • Highly Analytical: • Agility in Ambiguity: Quick to read situations and manage uncertainty effectively. • Agility in Ambiguity: • High-Performance Leadership: Builds a strong commercial culture, hires well, and effectively coaches teams. • High-Performance Leadership: • Talent Management: Supports and develops senior Business Leads to exceptionally high performance standards. • Talent Management: • Intellectual Horsepower: Driven and capable of winning in highly demanding markets. • Intellectual Horsepower:

Responsibilities

• OKR Ownership: Own Kenya's commercial OKRs, focusing on customer satisfaction, market share, and profit. • OKR Ownership: • Portfolio Strategy: Define market-winning strategies, set product portfolio priorities, and ensure organizational accountability. • Portfolio Strategy: • Team Leadership: Manage and develop a team of Business Leads, guiding their goal setting and performance reviews. • Team Leadership: • LOB Management: Ensure Business Leads operate effectively across payment acceptance, lending, savings, card and payment issuing. • LOB Management: • GTM Strategy: Define go-to-market strategies based on deep customer and competitive analysis in Kenya. • GTM Strategy: • Competitive Intelligence: Analyze competitors to identify white spaces and develop a durable winning playbook. • Competitive Intelligence: • Growth Marketing: Drive customer acquisition, retention, and engagement, including merchant and SME strategies. • Growth Marketing: • LTV Optimization: Build cross-sell and upsell programs to maximize customer lifetime value. • LTV Optimization: • Partnership Management: Manage partnerships with agent networks, aggregators, B2B channels, and integration partners. • Partnership Management: • Commercial Operations: Run the commercial operations with discipline, as the primary owner of data analytics, dashboards, and evidence-based decision-making. • Commercial Operations: • Target Achievement: Meeting or exceeding commercial OKRs for customer satisfaction, market share, and profit. • Target Achievement: • Data-Driven Foundations: Building a solid commercial framework grounded in clear evidence and insights. • Data-Driven Foundations: • Competitive Advantage: Creating a durable competitive advantage against local banks, mobile money, and challenger brands. • Competitive Advantage: • Operational Effectiveness: Ensuring all product lines operate efficiently and hit their respective lifecycle goals. • Operational Effectiveness:

Benefits

• Autonomy & Impact: Enjoy the opportunity to lead Moniepoint's expansion into East Africa with true commercial autonomy. • Autonomy & Impact: • Scale & Resources: Become a key architect of a proven model, backed by the extensive resources of a well-capitalized company. • Scale & Resources: • Market Transformation: Help build a significant platform for Kenyan businesses, transforming financial services across the region. • Market Transformation: