OKX - Head of Business Operations / COO

• Operations & Strategy • Lead high-impact strategic initiatives, including business planning, organisational design, market positioning and development of the prospective UK operating model. • Translate strategic objectives into detailed execution plans, operating rhythms and delivery milestones, and personally drive them through to completion across global functions. • Develop and track operational KPIs covering regulatory readiness, delivery progress, customer outcomes, cost efficiency and risk management. • Support the local CEO and partner with leadership teams on strategic planning, prioritisation and execution. • Commercial Strategy & Growth • Support the development of the prospective UK commercial strategy, including market positioning, client acquisition and potential growth opportunities. • Identify initiatives that could deliver measurable revenue and margin improvement in the future, including potential enhancements to pricing, products and the client funnel. • Develop commercial operating rhythms, including targets, forecasts and performance reviews, to connect future ambitions with execution. • Ensure that commercial plans are appropriately sequenced and remain subject to applicable regulatory requirements and approvals. • Strategic Execution & Delivery • Own day-to-day delivery across cross-functional workstreams, navigating operational detail and resolving delivery challenges directly. • Design and develop operational processes, governance arrangements and delivery disciplines required to support the prospective UK business. • Establish operational and organisational readiness for licensing milestones, regulatory reviews and potential future product or service launches. • Coordinate dependencies across local and global teams to ensure plans are realistic, appropriately governed and capable of implementation if the necessary approvals are obtained. • Regulatory & Risk Management • Work closely with Legal, Compliance and Risk teams to support licensing workstreams, regulatory reviews, audits and supervisory engagement. • Support the design and embedding of applicable UK regulatory standards into prospective operational workflows. • Help establish effective first-line ownership of operational risks, controls, risk registers, incident-management processes and governance documentation. • Ensure that strategic and operational plans do not assume the outcome of any pending regulatory application or approval process. • Product Strategy & Localisation • Contribute to the assessment, definition and prioritisation of the prospective UK product roadmap, working closely with Product and Engineering teams. • Help assess whether potential products and services are appropriate for the UK market, customer base and regulatory environment. • Support operational readiness and internal alignment for potential future product development, localisation and launch. • Ensure that no future product or service is implemented without the necessary internal governance and regulatory approvals. • Data, Analytics & AI • Help develop data, analytics and AI capabilities to support client insights, executive decision-making, KPI improvement and future client-funnel optimisation. • Promote the responsible and effective use of data and technology within applicable legal, regulatory and risk-management frameworks. • Cross-functional Collaboration & Industry Engagement • Partner closely with Product, Engineering, Compliance, Legal, Marketing and Customer Operations teams locally and globally. • Represent the prospective UK business credibly in digital-asset discussions, including regulatory, policy and market-structure developments. • Support constructive engagement with relevant industry participants and stakeholders, as appropriate. • Foster a culture of collaboration, transparency, accountability and disciplined execution across global teams. • What We Look For In You • 5-10+ years of experience across operations and strategy in crypto, digital assets, fintech or high-growth regulated financial services - for example as Head of Operations, Head of Strategy, COO, Chief of Staff or a similarly broad leadership role. • Comfortable in fast-paced, high-growth environments; high-performance and entrepreneurial mindset. • Demonstrated experience helping build, scale or transform a digital asset, fintech or high-growth financial services business. • Strong commercial acumen with a demonstrated track record of driving revenue growth, market share expansion or P&L improvement through pricing, product and funnel optimisation. • A hands-on operator, equally comfortable setting strategy and rolling sleeves up in the operational detail of day-to-day delivery within a lean team. • Strong understanding of the UK crypto and digital assets landscape, including retail, institutional and payments sectors. • Proven ability to manage risk, drive cross-functional execution and build scalable operational processes. • Strong commercial judgement, leadership, and stakeholder management skills; fluent in English with excellent communication abilities. • Bachelor's degree in business, finance, economics, or a related field. • What Will Make You Stand Out • Experience in a licensed or licensing-stage crypto, fintech or financial institution in the UK, including direct exposure to FCA regulatory engagement. • Track record of P&L ownership and commercial performance improvement in a fintech or digital assets business. • Demonstrated success launching and scaling 0→1 products in regulated or rapidly evolving markets. • Experience establishing data, analytics or AI capabilities to drive commercial and operational decision-making. • Credibility as a market participant in UK digital asset regulatory, policy and market structure discussions.