LayerZero Labs - Business Operations Lead
Requirements
• 3–5+ years of experience in business operations, revenue operations, sales operations, or a similar function, ideally within a tech startup, high-growth, or Web3 environment. • Deep understanding of BD/sales operations: pipeline management, deal tracking, CRM administration, and forecasting methodologies. • Proven ability to build and improve operational processes from the ground up (SOPs, automation, cross-functional workflows). • Strong analytical skills with experience building dashboards, performance reports, and data-driven recommendations. • Excellent cross-functional communication. You thrive as the connective tissue between BD, Finance, Legal, Product, and Marketing. • Highly organized, proactive, and comfortable operating with a high degree of ownership and ambiguity. • Familiarity with CRM platforms (HubSpot, Salesforce, Linear, or similar) and modern GTM tooling. • Experience supporting or partnering closely with executive leadership is a strong plus.
Responsibilities
• Core Business Strategy • Strategic Advisory: Serve as a strategic right hand to the Chief Business Officer. Provide hands-on advisory across CRM strategy, internal process design, team organizational op model, data insights and day-to-day operational decision making. You’ll be the CBO’s go-to partner for ensuring execution of strategic priorities throughout the year. • Strategic Advisory: • Data-Driven Insights: Deliver analysis that helps inform team performance in market, product utilization, forecasting insights, and revenue trends for BD. • Data-Driven Insights: • Customer Prioritization: Build and maintain account/client tiering and prioritization frameworks that help BD focus on the highest-value opportunities. • Customer Prioritization: • Operational Execution • Global OKR Management & Tracking: Oversee and track BD objectives and key results (OKRs), ensuring alignment with our long-term vision and strategy. • Global OKR Management & Tracking: • BD Operations Management: Handle day-to-day business development operations, including pipeline management, deal flow, and forecasting, to ensure the team meets its objectives efficiently. • BD Operations Management: • BD Ops Trainings: Develop and run training sessions for the business development team, empowering them with the tools and processes needed to succeed. • BD Ops Trainings: • Orchestrate BD Presence: Help orchestrate LayerZero's presence in both internal and external BD activities, coordinating participation in key meetings, events, and collaborations. • Orchestrate BD Presence: • Product Launches: Assist with go-to-market (GTM) strategies and product launches, ensuring alignment with business development efforts and customer engagement. • Product Launches:
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