Hyphen Connect Limited - Sales Operations Manager
Requirements
• Experience: A minimum of 3–5 years of direct experience in Sales Operations, Revenue Operations, or a highly analytical role within a B2B sales environment. • Technical Aptitude: A strong understanding of CRM principles, relational Go-To-Market data, and data visualization/spreadsheet tools. While specific certifications in legacy platforms (e.g., Salesforce, HubSpot) are not required, the ability to rapidly adapt to and optimize modern tech stacks is essential. • Technical Aptitude: • Analytical Rigor: Demonstrated ability to synthesize raw data into strategic narratives. You will not only report the numbers; you will also provide explanations for their occurrence and recommendations for future actions. • Analytical Rigor: • Operational Mindset: Highly organized with a low tolerance for systemic inefficiencies. Ability to prioritize tasks ruthlessly based on revenue impact. • Operational Mindset: • Communication: Exceptional written and verbal communication skills are required to manage stakeholders across multiple departments. The primary working language for this role is English. • Communication: • Nice-to-Haves • AI & Vibe Coding: Experience in leveraging LLMs and AI tools to write scripts, automate operational workflows, analyze datasets, or accelerate execution (commonly referred to as "vibe coding"). • AI & Vibe Coding: • Language: Proficiency in Mandarin. • Language: • Industry: Previous experience within the Web3, crypto, or blockchain industry. • Industry: • Environment: Experience in scaling processes within an early-stage or hyper-growth startup environment. • Environment:
Responsibilities
• Pipeline Management & Sales Execution • Pipeline Architecture: Take ownership of CRM hygiene by standardizing data entry, managing deal stage progression, and ensuring forecasting accuracy. • Pipeline Architecture: • Execution Support: Serve as the primary escalation point for deal-desk operations, effectively removing obstacles from the quoting, contracting, and closing processes. • Execution Support: • Account Planning: Design and facilitate the account planning cadence. Provide Account Executives with historical data, whitespace analysis, and structured frameworks to optimize territory yield. • Account Planning: • Strategy & Data Analytics • Performance Tracking: Develop and maintain live dashboards that monitor core sales metrics, including Customer Acquisition Cost (CAC), Lifetime Value (LTV), win rates, and sales cycle velocity. • Performance Tracking: • Bottleneck Identification: Conduct ongoing variance analysis on the sales funnel to identify drop-off points and propose structural interventions. • Bottleneck Identification: • GTM Strategy: Collaborate with Go-To-Market leadership to define territory carving, quota setting, and compensation plan mechanics. • GTM Strategy: • Sales Enablement & Collateral Management • Asset Centralization: Oversee the complete lifecycle of sales collateral, including pitch decks, case studies, and one-pagers. Ensure that the sales team has immediate access to the most current and effective materials. • Asset Centralization: • Enablement Delivery: Coordinate onboarding for new representatives and provide continuous training on product updates, competitor positioning, and objection-handling frameworks. • Enablement Delivery: • Cross-Functional Liaison & Core Operations • GTM Alignment: Act as the primary liaison connecting Sales with Marketing, Product, and Finance to ensure consistent messaging, accurate billing, and seamless product feedback loops. • GTM Alignment: • Tech Stack Ownership: Audit, maintain, and optimize the Go-To-Market software stack (CRM, outreach sequencing, data enrichment tools) to maximize adoption and return on investment.
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