BTSE - Jr. Customer Service Officer (Remote)
Requirements
• 2 years of experience as Customer Service in Crypto, FinTech, or Banking Company. • Proficient in verbal and written in English languages. • Good soft skills and attitude (Courtesy, Interpersonal Skills, Positive/Proactive Attitude etc). • Capacity for independent thinking, i.e. for finding ways to "resolve new problems or improving our services" on your own and share it with team members. • Willing to work in a shifting schedule. • Willing to work from home or at the office/business site as needed. • Has Crypto and Fiat Spot/Futures knowledge. • Has identity verification (KYC) experience. • High customer-orientation. • Self-motivated but is a team player and can work under pressure. • Familiar with CRM/CSR flow and system. • At least 2-year CSR related experience (directly communicate with customers).
Responsibilities
• Assist with exchange platform / payment gateway channel’s customer concerns, requests, queries through available communication channels (support email / CRM system / live chat / social media / community channels / messaging apps (official TG, Whatsapp, Discord etc.) • Monitor, review, and process merchant payments accurately within the agreed service level as applicable • Coordination with internal support and team members to handle transaction related issues • Help manage FAQ, SOP, KB, Confluence and other reference tools for any new coming features and updates as required • Perform other tasks and duties to be assigned by Supervisor
Benefits
• Various team-building programs and company events • And many more! Apply and let us tell you more!
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