payzen-inc - Customer Service Representative, Bilingual (Spanish)
Requirements
• 3+ years of customer service experience, preferably in healthcare, financial services, or payment plan servicing • Fluency in Spanish and English (written and verbal) — required • Passion for helping patients and making a meaningful impact in healthcare access • Strong problem-solving skills with the ability to resolve issues independently and with minimal supervision • Excellent verbal and written communication skills in both languages • Comfortable working in a remote environment with reliable communication and self-accountability • Adaptable to evolving tools, processes, and schedules in a fast-paced startup environment • Experience collaborating effectively with cross-functional teams • Experience in healthcare and/or fintech • Familiarity with payment servicing platforms or CRM tools
Responsibilities
• Represent PayZen values and deliver excellent, empathetic service in every patient and provider interaction — in both English and Spanish • Handle inbound and outbound calls and emails to address topics including account questions, billing issues, and payment plan enrollment • Educate and guide patients on digital payment options and the benefits of PayZen's platform • Conduct outbound payment plan conversations with patients to resolve overdue accountsCollaborate with providers to resolve issues related to patient payment plans • Identify opportunities for process improvement and proactively surface solutions to enhance the patient experience
Benefits
• An opportunity to positively affect the lives of thousands of patients • A flexible lifestyle that fits the modern work-life balance • A chance to join a high-growth company at an early stage • Highly skilled co-workers with whom you can grow your skillset • Be a part of a team that revolutionizes medical payments in ways never seen before • The ability to impact company values and culture in a collaborative environment — we value all comments and suggestions • Competitive pay, employer-paid healthcare, and stock options
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