• Drive strategic projects that create step changes in Service team efficiency, speed and customer experience, going beyond incremental improvement.
• The Service team at Aduna is looking for a senior subject matter expert and hands-on change-makerwho can establish new capabilities at theintersection of commercial objectives, technical onboarding and customer support. You have a proven track record of going beyond incremental improvements to create step changes in customer experience, speed and operational efficiency.
• The role of Head of Strategic Projects in the Aduna Service team is ideal for a Network API subject matter expert who combines deep domain expertise with a broad, cross-functional perspective. You know how to turn complex challenges into actionable solutions and, importantly, how to bring stakeholders together to deliver tangible outcomes.
• This role is for someone with a genuine curiosity about how things work, including at a detailed level, and the ambition to use that understanding to break new ground. You combine business, technical and operational experience and will help shape how Aduna services are onboarded, delivered and supported over the mid- to long-term. You have a proven track record of translating strategic ideas into business-value outcomes, particularly in complex initiatives requiring strong cross-functional stakeholder involvement.
• Aduna is committed to fostering a diverse and inclusive workplace. We welcome applicants from all backgrounds who are passionate about driving the next wave of innovation in telecommunications.