CBT Nuggets - Inside Sales and Customer Service Representative
Requirements
• Must have a desire to learn and develop sales talents, skills, and abilities. • Must have at least 3 years of experience in customer service, support, or sales. • Experience selling or supporting technology solutions, training, or subscriptions is a strong positive but not required. • Strong interest in sales and customer service. • Excellent communication skills, both verbal and written. • Strong interpersonal skills with a customer-centric approach. • Ability to understand and articulate technical concepts clearly and concisely (training provided). • Familiarity with Salesforce is a plus. • Self-motivated and results-oriented with a strong work ethic. • Ability to work independently and as part of a team. • Prior experience in a customer-facing role is a plus. • Must understand AI tools, and when and how to use them.
Responsibilities
• Respond to customer inquiries via phone, email, and chat in a timely and professional manner. • Provide first-level technical support for common platform questions and troubleshooting. • Assist customers with account management, billing inquiries, and subscription renewals. • Gather customer feedback to improve our products and services. • Educate prospects on the value and benefits of a CBT Nuggets online subscription. • Conduct product demonstrations and presentations as needed. • Close sales and achieve individual and team sales targets. • Maintain accurate records of customer interactions and sales activities in our CRM system (Salesforce or TBD). • Collaboration & Learning: • Collaborate with internal teams to ensure a seamless customer experience. • Continuously learn about new product features and IT training trends to effectively assist customers.
Benefits
• This position is a full-time (40 hours per week) salaried position, exempt under the Fair Labor Standards Act. • One share of the company's profit-sharing plan is paid as a bonus each time the company reaches the “Distribution” milestone. • CBT NUGGETS MISSION • To continually improve the effectiveness of learning. • CBT NUGGETS BRAND COMPONENTS: • Position: The distinct point of difference our brand holds in the minds of our target audience. • IT training you can trust. • Personality: The human traits that describe our brand as if it were a person. • Passionate, empathetic, and accountable. • Promise: The consistent experience we commit to providing at every touchpoint. • Learner First • Interviewing Tips • What you say doesn’t matter nearly as much as what you do. Prove to us that you have passion, attention to detail, a good work ethic, and are an independent thinker through your preparation for the interview. Imagine yourself as already having the job and focus on telling us how you will help CBT Nuggets accomplish its mission with your help. • Don’t be nervous, there’s no reason to be. If you feel nervous, channel that energy into better use. • Smile, and enjoy the process. • Third-Party Solicitation • Headhunters and recruitment agencies may not directly submit applications for this job posting and are expressly prohibited from reaching out directly to any hiring managers or department heads via phone, email, LinkedIn, or other means of communication. All applications must be submitted directly by the job applicant." • Equal Opportunity/Affirmative Action Employer
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT