deducta - Head of Customer

• We're looking for a high-agency operator with roughly three to four years in MBB or top-tier management consulting, experience managing complex workstreams and confidence in front of senior clients. You should be as comfortable in the data as you are presenting to an executive. A background in procurement or enterprise software isn't required. • Client leadership: You build credibility quickly, manage demanding stakeholders and become a trusted partner to senior executives. • Programme leadership: You turn an ambitious objective into a structured plan and create accountability across stakeholders you don't control. • Analytical depth: You get into the data yourself, identify what matters and synthesise complex information into clear conclusions. • Problem solving: You diagnose why something isn't working, separate symptoms from underlying problems, and drive the team to a practical solution. • Executive communication: You take complex, messy work and communicate the answer clearly and confidently to senior stakeholders. • People leadership: You have managed others, or can build and lead a high-performing customer team. • Nice to have: Experience in enterprise software, data, analytics, AI, procurement, complex technology implementations, or a high-growth environment. • We care most about how you think, the quality of your work and how you approach unfamiliar problems. Previous startup experience isn't essential, but the pace, initiative and judgement to thrive in one are. • We believe in freedom and responsibility. We set clear priorities, share the context and trust people to decide how to deliver. You'll thrive here if you value: • Ownership: You own the outcome, not just the task. You deliver what you commit to, follow through when things get difficult, and own your mistakes. • Unreasonable hospitality: You treat prospects, clients and teammates with exceptional care as a default. You anticipate needs, communicate with clarity, and help others succeed. • Bias for action: We don’t have every answer upfront. You move things forward without waiting to be asked, take calculated risks, and adapt as you learn. • Craft: Moving quickly matters, but so does doing work that stays clear, reliable and useful as we grow. • System building: You create leverage beyond your own output, building processes, tools and documentation that others reuse and that keep working without you. • Candor: You tell the hard truth early, give and receive feedback thoughtfully, ask for help when you need it, and push back when priorities need to change. • Curiosity about AI: You’re excited by what applied AI makes possible, and you look for ways to use it in your own work. • As an early team member, you'll help shape our culture, our processes and where Deducta goes next. We're growing quickly, and this role will grow with us. • 2. Background interview • 3. Technical exercise • 4. Final interview • 5. Offer, referencing and start • Help the world's biggest businesses finally see themselves clearly.