MoonPay - Partner Success Manager

• Serve as the accountable operational owner for partners from initial outreach and contracting through integration, go-live readiness, and post-launch success. • Own resolution of partner-related blockers by coordinating with cross-functional teams and subject matter experts. • Establish and maintain a unified view of partner health, onboarding progress, support trends, and operational risks. • Represent the voice of the partner by synthesizing feedback into clear themes and driving cross-functional actions to improve the partner experience. • Drive structured partner onboarding and establish centralized visibility across partner account setup, sandbox access, and end-client readiness. • Facilitate prospect and partner demo calls, serving as a domain expert on MoonPay’s product suite, answering technical and blockchain-related questions, and demonstrating how MoonPay’s offerings support partner strategies. • Proactively identify recurring operational bottlenecks and convert them into scalable processes, runbooks, escalation paths, and Tier 1 support playbooks. • Champion the partner experience while balancing operational scalability and regulatory rigor. • Key Success Metrics • Your performance in this role will be directly measured by: • Time-to-first-value • Customer Lifetime Value (CLTV) • Partner Retention & Partner Churn Rates • Partner Health Score • Overall Process Efficiency & Workflow Optimization Gains (e.g., Reduced KYB handle times) • 3+ years of experience in Customer or Partner Success, Partner Operations, or similar partner-facing roles, with a strong background in FinTech, Crypto, or Payments. • Exceptional cross-functional collaboration and communication skills, with the ability to work effectively with technical teams and partners across Sales, Product, and Engineering. • Proactive, solutions-oriented, and highly adaptable, with the ability to operate independently and drive initiatives with minimal oversight. • Demonstrated ability to translate complex technical concepts into clear, actionable processes and solutions. • Proven experience collecting and leveraging client and partner feedback to influence product roadmaps and improve service delivery. • Strong understanding of the software development lifecycle and various integration methods (e.g., APIs, SDKs, webhooks). • A genuine passion for the Web3 space and its potential! • BLOCK Values