Mento - Coach Development Manager
Requirements
• You’re an experienced and certified coach who gets as much satisfaction from developing other coaches as you do from coaching yourself. • You have the credibility to work with experienced operators and coaches, but you’re also a builder. You can walk into something that works, understand why it works, and help make it repeatable and scalable without sanding off what makes it special. • An active ICF ACC credential. • ICF ACC credential • 7-10+ years of professional experience, including meaningful coaching experience. • Experience training, developing, supervising, or mentor coaching other coaches. • Strong facilitation experience with both small and larger groups. • Experience working inside a startup, technology company, or similarly fast-moving environment. • Strong judgment about what constitutes excellent coaching and the ability to articulate why. • The ability to distinguish individual coaching style from coaching quality. • Skill in giving clear, specific developmental feedback to experienced professionals. • An eye for patterns. You can see what one coaching interaction might tell us about a larger developmental need. • A builder’s instinct. When something works, you naturally want to understand it, capture it, simplify it, and figure out how it scales. • An ability to recognize where human judgment adds real value and where technology, process, or asynchronous learning can do the work. • Comfort building while the systems themselves are still evolving. • A warm, direct, highly relational style that earns trust with experienced coaches.
Responsibilities
• Develop exceptional coaches • Facilitate Mento training programs, initially alongside our Head of Coaching and independently as you develop mastery. • Conduct and aggregate training and quality reviews, identifying individual development needs and patterns across our coach population. • Support ongoing coach development through practice, feedback, mentor coaching, and programming. • Support coaches in developing within a shared Mento standard while preserving the experience, perspective, and style that makes each coach valuable. • Turn recurring developmental needs into tools, resources, and learning experiences that can support coaches at scale. • Select and assess Mento coaches • Interview and assess prospective Mento coaches, evaluating candidates against Mento’s coaching standards. • Identify quality and performance patterns and translate them into meaningful developmental feedback. • Codify what we learn about successful Mento coaches so our selection and assessment systems become stronger as we grow. • Scale Coach Training Programs • Partner with the Head of Coaching to evolve coach trainings for scale. • Build and test the systems, materials, and experiences needed to make the scaled model work. • Increase training capacity without losing the rigor or quality of the experience. • Codify our facilitator-development approach into a repeatable Train-the-Trainer playbook. • Build the coach-development journey • Bring & continually improve Mento’s coach-development architecture to life across the coach lifecycle. • Build the application of a first-year development pathway that extends beyond initial coach training into ongoing practice, feedback, programming, and growth. • Support the Head of Coaching in building a coach’s first year at Mento into an integrated ICF coach-specific training experience. • Support Mento’s ICF accreditation requirements and the ongoing evolution of our accredited training. • Codify and build for scale • Capture and codify the methodology, judgment, and practices behind how Mento recruits, trains, assesses, and develops coaches. • Turn repeatable practices into clear frameworks, tools, playbooks, and learning experiences. • Distinguish what requires expert human judgment from what can be taught, systematized, automated, or made asynchronous. • Test and iterate those systems to make sure scale improves efficiency without lowering the quality bar. • Build the Coaching community • Shape and own coach programming as a component of the coach lifecycle journey and community building. • Partner with the Head of Coaching to translate relevant partner context into useful guidance for coaches. • Stay close to what coaches are experiencing and surface patterns, needs, and opportunities that should inform how we develop and support them.
Benefits
• This is an opportunity to play a key role in how Mento grows and supports its coach community. You’ll work closely with Coaching, Operations, and cross-functional teams who care deeply about helping people grow at work, and about building a company with trust, respect, curiosity, and care. • ✈️ Fully Remote - ability to work from anywhere with bi-annual team offsites • 🏥 Medical, dental, vision, and a 401k plan • 🌴 Unlimited vacation (We actually mean this! it's important to keep yourself fresh) • 💻 $500 home office stipend • 👥 Access to your own Mento Coach
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