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OKX - P2P Partner Operations Lead

Hong Kong, Hong Kong SAR; Singapore, Singapore2d ago

In Office Staff APAC Cryptocurrency Fintech Managing Partner Partnerships Lead Mandarin Records Management MENA Team Leadership Account Management

Requirements

• 7+ years in growth, account management or relationship management for high-value users or clients, including team leadership, with a track record of managing partner programmes at scale. Multi-market experience is strongly preferred. • Proven experience managing high-volume client or partner relationships and improving partner engagement and service quality. • Strong data and funnel fluency: owns metrics, runs analysis, steers decisions from data. • High-energy and genuinely hungry: gets on the frontline, has built something 0 to 1, and pushes into harder markets rather than safer ones. • Backgrounds in payments, remittance or fintech are especially relevant. Crypto or digital-currency experience is a plus, not a requirement. Strong operators from large internet and marketplace companies are also welcome. • Working proficiency in English. At least one of the two roles also requires working proficiency in Mandarin (liquidity-provider and stakeholder coverage across Greater China markets). • Experience with fiat on-ramp / off-ramp, cross-border payments, or remittance. • Exposure to emerging markets (Southeast Asia, Africa, LatAm, MENA). • Experience with user-segmentation, high-risk-user filtering, or trust and safety / fraud operations.

Responsibilities

• Own the P2P liquidity provider programme: • monitor marketplace depth and coverage, and improve partner satisfaction and retention • Lead and grow a team of account managers, setting direction and raising the operating bar. • Manage the liquidity-provider programme, tiering frameworks, account management and retention\ • Lead the growth strategy and retention funnel with data: build and read funnels, produce recurring analysis, and turn it into decisions. • Contribute to user quality and marketplace health, partnering with the user risk team on high-risk user profiling and dispute reduction. (Growth is the priority; risk exposure is a plus, not a requirement.)

Benefits

• L&D programs and Education subsidy for employees' growth and development • Various team building programs and company events • Wellness and meal allowances • Comprehensive healthcare schemes for employees and dependants • More that we love to tell you along the process! • All official OKX vacancies are published on this website. While roles may appear on selected third-party platforms from time to time, information on other sites may be inaccurate or outdated. If in doubt, please apply directly through our official careers website. • If in doubt, please apply directly through our official careers website. • Information collected and processed as part of the recruitment process of any job application you choose to submit is subject to OKX's Candidate Privacy Notice.