Ably (UK) - Growth Customer Success Manager

• Approximately 4-7 years experience in Customer Success at a technical B2B SaaS company. • Exposure to scaled, digital, or tech-touch CS programmes. You understand how data and automation drive outcomes at volume, even if you haven't built a motion from the ground up yourself. • Comfort working with usage data and BI tooling to identify trends and make decisions independently. Experience with Metabase, Snowflake, or similar is a strong advantage. • A clear understanding that CS is a revenue function. You're accountable for GRR and NRR, and you know the difference between a customer who needs help, one who's ready to expand, and one who should be escalated. • The instinct to turn a solved problem into a repeatable playbook rather than a one-off fix. You have a builder mindset and are energised by creating structure where none exists. • Enough technical fluency to hold your own with developer audiences. You don't need to be an engineer, but you should be comfortable in technical conversations and able to interpret product usage patterns. • Experience of using AI as part of your workflow and an understanding of how it can accelerate your research and analysis. • Strong written and verbal communication skills, and the ability to work cross-functionally with Sales, Product, and Engineering. • Experience in developer tools, infrastructure or API products is a genuine advantage given Ably's technical customer base. • Experience working with consumption-based or usage-based pricing models. • What’s it like to work at Ably? • We’re tackling planet-scale problems and our ambitions are a testament to that. You’ll join a successful, deeply motivated and collaborative team that thrives on innovation, experimentation and autonomy. To get a sense of life at Ably, visit our careers page. You can also read about the origins of Ably's core values on our blog. • We believe in fostering a culture that's built on inclusivity and mutual respect among all team members, and we recognise that each individual is different and will want to be supported in their role in different ways. We provide a range of perks and benefits to aid folks' development and wellbeing, allowing them to be their best selves and do great work. • A remote-first and flexible work environment. UK-based teams come together in person once per month in our London hub (next to Old Street) and we get together as a company twice per year. Aside from that, you’re welcome to work wherever suits best for you. • Equity. We’re a growing start-up and we want all team to members to share in the success of the company through our EMI share options programme. • Enhanced holiday allowance. Our policy provides Ablyans with 28 days of paid annual leave (27 regular days, plus a day off to enjoy your birthday). • Enhanced parental leave package, so that you can take the time you need to get to know your new family member, rest and recover. • Personal learning and development budget of £1000 annually, and 5% L&D time during working hours to focus on improving your skillset. • Private healthcare with BUPA. • Medical cash plan to cover a range medical and dental costs. • Mental wellbeing coaching and counselling from Self Space. • Monthly wellbeing budget via Juno. • Life assurance and income protection. • Access to Tech & Cycle to Work schemes. • Weekly snack allowance for our end-of-week “Need To Know” meeting. • A fully-paid one-month sabbatical after five years with Ably. • Diversity, Inclusion & Belonging at Ably • We believe our differences as individuals is what makes us great. Our people are at the heart of what we do, and we encourage everyone to be their most authentic self at Ably: we see inclusivity and openness as fundamental to creating long-term success as an organization. We encourage applications from all backgrounds regardless of age, disability, gender, sexual orientation, parental status, race, religion, educational background or neurodiversity. Ably has an amazing opportunity ahead of us, and we want anyone to be able to contribute to that opportunity. • If you enjoy working as part of a technology company, value open source, and love solving hard problems - then we’d love to hear from you, regardless of whether you fit the job description exactly or not. If in doubt, drop us an email; we’d be more than happy to give you some advice on your application.