ideals - Premium Solutions Manager - UK
Requirements
• 2+ years of experience in a Solutions Manager, Account Manager, Technical Account Manager, Sales Engineer, or Customer Support role – ideally supporting high-stakes or deadline-driven B2B clients • Comfortable operating in fast-paced, high-pressure environments where deadlines are measured in hours, not weeks • Clear, confident communicator – able to explain complex technical issues simply, in writing and in live conversation • Naturally client-driven, with strong emotional intelligence and the judgment to know when to guide, when to execute, and when to escalate • Sharp analytical and problem-solving skills, with a knack for finding root causes and real solutions, not just high-level advice • Highly organized and proactive self-starter, comfortable managing multiple concurrent priorities without close supervision • Native-level proficiency in English; additional business languages are a plus • SaaS, financial, fintech, or information security industry background • Genuine interest in financial markets, M&A, or the investment banking world • Experience using AI tools to drive business efficiency, streamline processes, or enhance data-driven decision-making • OUR ASSESSMENT PROCESS • Screening call with the Talent Acquisition Specialist (45 mins) • Presentation and Role Play • Competency-based interview with the Talent Acquisition Specialist (90 mins) • Hiring Manager interview (60 mins)
Responsibilities
• Enable strategic and premium clients to execute their projects successfully through high-touch operational execution, product guidance, and workflow coordination • Build trusted operational relationships primarily with the deal execution team, while maintaining credibility with other stakeholders when required • Guide clients during onboarding, project launch, migrations, and other critical project phases • Run regular check-ins with the client team and internal sales account owner to surface early warning signs early, before they escalate • Use AI-assisted and conventional tools to proactively identify risks, errors, or friction points before they surface as client-reported issues • Advise clients on best-practice setup, permissions, workflows, governance structures, Q&A processes, reporting, and user management • Investigate clients' issues, identify root causes rather than symptoms, and resolve hands-on or propose practical workarounds • Perform operations within the data room: user invitations, permissions setup, redaction, translation, migrations, exports, Q&A configuration, and so on directly or by coordinating the Professional Services team • Coordinate with Sales, Product, Customer Support, Legal, Security, Professional Services, and Operational teams to resolve client-critical matters efficiently • Ensure accurate documentation of client requests, actions, decisions, escalations, and follow-up items • Share recurring issue patterns, workarounds, and best practices with Customer Support, Sales, and Product teams • Contribute to retention and expansion outcomes indirectly by improving client experience, product adoption, operational confidence, and trust in Ideals
Benefits
• We highly value our people, so we will empower you with all the resources and support to help you reach your full potential. • FOR YOUR BEST WORK • Remote-first flexibility to shape your ideal workday • Home workplace budget • Co-working expense coverage • Individual IT budget for extra equipment • Top-tier tech and AI-powered tools • FOR YOUR GROWTH • Access to Ideals Academy with numerous courses • Investment in external learning and development activities • Guidance in Personal Development Plan creation • Professional literature and subscriptions coverage • Support of your passion as a speaker or writer • Internal talent mobility opportunities • FOR YOUR WELL-BEING • Tailored Wellness Package for your physical and mental health • Funding for sports competitions • Paid health-related time-off • 25 business days of annual leave • NEST pension program contribution • Budget for meetups with your local team • Generous internal referral program • Commitment, Excellence, Collaboration, Trust and Care are core values to the Ideals team. For us, these are the principles that every Idealer lives and breathes. We are on the lookout for like-minded individuals who share our values. By doing so, we create a team where talents feel at ease and work to the best of their abilities. • Discover more https://ideals.jobs/our-culture/.
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