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hinge-health - Client Success Manager- Mid Market

Remote - US2d ago

Remote Mid NA Digital Health Customer Success Manager Product Marketing Storytelling Excel NPS

Requirements

• Project Management: 2+ years of experience effectively managing a large book of business in various stages of account lifecycle and effectively to use tools and resources to monitor deadlines and deliverables. • Data storytelling: Able to craft a compelling story using data-driven insights to make recommendations to influence customer decisions. • Product Knowledge: Subject matter expert on our product, knowing the specifics and functionalities, and understanding common use cases and best practices. Able to confidently answer questions and present solutions to clients. • Strategic influence: Able to effectively navigate the complexities of a book of business with clients in multiple stages of their lifecycle. Gain insight into client culture, priorities, and goals. Effectively convey client needs internally, driving the resources needed for successful client relationships. • Experience at a high-growth company and understand the associated challenges • Have an understanding of employee benefits, digital health, and the startup work environment • Data integration proficiency, advanced Excel knowledge and skills

Responsibilities

• WHAT YOU'LL ACCOMPLISH • Driving revenue: Secure best-practice enrollment communications campaigns aimed at achieving annual enrollment goals for your clients. • Long-term client management: Ensure 100% client retention with high client satisfaction (9/10+ NPS scores). • Customer advocacy: Turn clients into advocates to fulfill sales references and Marketing/PR requests. • Product expansion: Ensure your clients are offering Hinge Health’s full suite of products to maximize member impact.