xapien - Senior Account Manager
Requirements
• You will be responsible for growing our existing customer base through strategic account planning and cross-sell initiatives. • 5+ years in Account Management, Client Success, or Strategic Sales roles (preferably in SaaS, digital services, or tech-enabled sectors). • Demonstrated ability to grow enterprise accounts and deliver measurable revenue expansion. • Strong commercial acumen, negotiation skills, and experience managing large contract values (£250k+ ARR accounts preferred). • Proven ability to build trusted, strategic relationships with senior client stakeholders (Director, VP, or C-suite level). • Highly organized, analytical, and able to manage multiple complex accounts simultaneously. • Excellent communication, presentation, and influencing skills. • Comfortable working remotely across time zones (UK/US) and collaborating with globally distributed teams. • Experience working in high-growth SaaS or subscription-based environments. • Background in risk or compliance would be desirable but not required • Familiarity with CRM and account management tools (e.g. HubSpot). • Experience of solution sales is highly desirable • Here’s our promise to you: • We are going to work with you - to build a rewarding and fulfilling career with the opportunities, challenges and resources you need to do you your best work. • We succeed together- you will own a meaningful part of the business through our employee shares & equity programme. • Private health insurance to keep you in tip-top condition. • Life Insurance – let's hope nobody ever needs this! • Unlimited holidays – yes, it really is uncapped – take the time you need, when you need it. • Everyone is learning, developing and challenging themselves so we have a £1k professional development fund per year if you want to learn new skills, even new things outside of work. • Most importantly of all, we will work with you, to help you realise your fullest potential, always.
Responsibilities
• Own and grow a portfolio of strategic client accounts, identifying and executing opportunities to expand usage, adoption, and spend. • Develop and execute account growth plans to achieve significant revenue growth in 2026. • Collaborate cross-functionally with Customer Success, Product, Solutions, Sales and Marketing to drive client satisfaction and business impact. • Negotiate expansion contracts, ensuring optimal commercial outcomes while maintaining client goodwill. • Provide accurate forecasts and reporting on account performance and pipeline growth. • Champion client needs internally, influencing the roadmap and service delivery for maximum customer value.
Benefits
• This isn’t just another job role; it’s an opportunity to shape the future of the due diligence industry with a market-leading product trusted by global organisations. Whether you’re in marketing, communications, sales, or finance, you’ll play a critical role in driving growth, building credibility, and defining how we connect our product to a rapidly evolving market. • We’re scaling fast with more customers, more releases, and bigger regulatory and market challenges. Expectations are rising, due diligence now means real-time insight, delivered efficiently and with impact. You won’t just be executing campaigns, closing deals, or managing numbers, you’ll be influencing strategy, optimising processes, and helping position a brand that’s setting the new standard for trust and transparency. • For people who love learning, innovating, and making an impact that matters now is the moment to be a part of Xapien.
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