Make-A-Wish America - Director, Chapter Relationship Leader (CRL)
Requirements
• Bachelor’s degree in nonprofit management, business, or related field preferred • 10+ years of total years of experience. 7+ years of experience in a federated non-profit organization/environment required. Make-A-Wish Chapter leadership experience preferred. • Proven experience in nonprofit performance management and/or strategic consulting • Strong knowledge of Microsoft Office applications required, including demonstrated expertise in Word, Excel, and Power BI • Effective communication and interpersonal skills • Strong financial acumen with project management and organizational abilities • Knowledge of nonprofit industry best practices and trends • Demonstrated high level understanding of chapter operations and issues chapter staff and board face daily. • Work Environment • Work Environment • Ability to thrive in a dynamic, fast-paced remote environment. • Travel to chapters, staff meetings, and conferences required, 20-25%. • May require work outside a traditional Monday – Friday work week, and outside normal business hours. • This Role's Hiring Range • $115,000—$144,000 USD
Responsibilities
• Conduct Comprehensive Assessments: Perform thorough assessments of chapters to identify key areas of improvement and formulate actionable recommendations. • Conduct Comprehensive Assessments: • Develop Improvement Strategies: Collaborate with cross-functional teams to design and implement tailored strategies to address identified challenges and opportunities for improvement. • Develop Improvement Strategies: • Financial Analysis: Analyze financial statements, budgets, and performance metrics to identify trends, anomalies, and areas for financial optimization. • Financial Analysis: • Operational Efficiency: Streamline and support the optimization of operational processes within chapters to enhance efficiency, reduce costs, and improve overall performance. • Operational Efficiency • Performance Metrics Monitoring: Monitor key performance indicators (KPIs) to track progress and measure the success of improvement initiatives. • Performance Metrics Monitoring: • Stakeholder Engagement: Work closely with chapter leadership, department heads, and key stakeholders to ensure alignment with improvement objectives and foster a collaborative approach to change. • Stakeholder Engagement: • Implementation of Best Practices: Introduce industry best practices and benchmarks to drive and support continuous improvement in overall chapter operations. • Implementation of Best Practices: • Team Collaboration: Collaborate with internal teams, including finance, operations, development, and mission to ensure seamless execution of improvement initiatives. • Team Collaboration: • Training and Development: Along with chapter leadership, identify skill gaps within teams and develop training to enhance the capabilities of personnel. • Training and Development: • Risk Management: Assess potential risks associated with improvement initiatives and develop contingency plans to mitigate any adverse effects. Being a critical liaison between the National Office and chapters in communicating opportunities, concerns/learnings and positioning themselves as a facilitator/enabler of building understanding and driving to solutions. • Risk Management:
Benefits
• Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness • effective day 1 • Competitive compensation with annual incentive potential • Health Savings Account and Flexible Spending Account Options • Health Reimbursement Account fully funded by Make-A-Wish America • Short Term Disability*, Long Term Disability* and Life Insurance • Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo • 401(k) Retirement Savings Plan with 5% match after one year of service • Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program • The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires • Time Off • Competitive PTO starting at 15 days, with enhanced time off for senior roles • 11 Paid Holidays • 2 Volunteer Days after one year of service • 2 Personal Days accrued annually • Also... • Employee Awards and Recognition Programs • Individual and Leadership Development • Discounts and special offers for theme parks, events, hotels, concerts, and movie tickets • Monthly premiums paid for the employee for vision, dental, and short/long term disability.
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