thumbtack - Partner Success Manager II – Demand Partnerships
Responsibilities
• Own the strategy, performance, and long-term growth of a portfolio of Thumbtack's highest-impact Demand API partners, driving partner health, retention, expansion, and measurable business outcomes. • Build trusted executive relationships and develop strategic account plans that align partner priorities with Thumbtack's long-term marketplace strategy. • Lead complex cross-functional initiatives across Product, Engineering, Sales, Marketing, Operations, and other teams to launch integrations, new capabilities, and go-to-market initiatives. • Use partner performance data, market insights, and business trends to identify growth opportunities, influence strategic decisions, and improve marketplace outcomes. • Partner with Product and Engineering to shape roadmap priorities while identifying and executing partner expansion opportunities from business case through launch. • Design and scale partner success strategies, operational improvements, and best practices while serving as a subject matter expert within the Demand Partnerships organization. • IN ORDER TO BE SUCCESSFUL, YOU MUST BRING • 5+ years of experience in strategic partnerships, customer success, business development, account management, or a similar customer-facing role with increasing ownership and complexity. • Demonstrated success managing strategic or enterprise partnerships, building executive relationships, and delivering measurable business growth. • Proven ability to develop data-driven strategies, identify growth opportunities, and lead complex cross-functional initiatives in ambiguous environments. • Strong business acumen with experience influencing senior stakeholders, building business cases, and balancing partner needs with company priorities. • Experience working with API, platform, or systems integrations, with the ability to translate technical concepts into business value for technical and non-technical audiences. • Excellent communication, analytical, stakeholder management, and project leadership skills. Experience working with retailers, e-commerce companies, marketplaces, or other large consumer-facing partners is a plus.
Benefits
• For candidates living in San Francisco / Bay Area, San Jose, New York City, or Seattle metros, the expected salary range for the role is currently $85,000 - $117,000. • For candidates living in Austin, TX or Washington DC metros or in California, Massachusetts, New Jersey, or Washington states, the expected salary range for the role is currently $85,000 - $117,000. • For candidates living in all other US locations, the expected salary range for this role is currently $85,000 - $117,000. • Actual offered salaries will vary and will be based on various factors, such as calibrated job level, qualifications, skills, competencies, and proficiency for the role. • Thumbtack embraces diversity. We are proud to be an equal opportunity workplace and do not discriminate on the basis of sex, race, color, age, pregnancy, sexual orientation, gender identity or expression, religion, national origin, ancestry, citizenship, marital status, military or veteran status, genetic information, disability status, or any other characteristic protected by federal, provincial, state, or local law. We also will consider for employment qualified applicants with arrest and conviction records, consistent with applicable law. • Thumbtack is committed to working with and providing reasonable accommodation to individuals with disabilities. If you would like to request a reasonable accommodation for a medical condition or disability during any part of the application process, please contact: [email protected]. • For information about how Thumbtack collects, uses, and shares personal information about job applicants, please see our Job Applicant Privacy Policy https://www.thumbtack.com/job-applicant-privacy-policy. • We put as much craftsmanship into candidate safety as we do into the hiring experience itself. While scammers may try to impersonate our team, we’ll never ask you for money, banking info, or SSNs during hiring. Check out our blueprint on how to spot the fakes. https://careers.thumbtack.com/recruiting-scams
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