dandy - Account Manager, Small Multi Location (UK)
Requirements
• 6+ years of experience in dental industry in Sales, Account Management, Customer Success, or other role that interfaced directly with dentists • Track record of upselling and growing your account portfolio • Established and managed relationships with multiple stakeholders at small to medium sized businesses • Enjoy talking on the phone with clients for over 60% of your day. • Have a desire to dive deeper and understand customer’s pain points. • Comfortable analyzing data and using dashboards to inform your decisions and outreach. • Enthusiasm for experimentation and iteration to hone your craft • Highly motivated, performance driven individual. • Exceptional communication, problem-solving, and organizational skills. • Ability to thrive in a fast-paced environment and adapt to changing priorities. • Some travel may be necessary to attend Dandy offsites, industry events, and to visit customers. • For full-time positions, Dandy offers a wide range of best-in-class, comprehensive, and inclusive benefits tailored to each country where we operate. Our local benefits packages typically include healthcare, dental, mental health support, parental planning resources, retirement savings options, and generous paid time off—ensuring our team members are supported no matter where they live and work.
Responsibilities
• Book Management • Drive NRR through strategic account planning and proactive customer engagement • Utilize data and customer feedback to analyze your book of business and formulate a plan on customer engagement • Use a mix of service and sales skills to manage the doctor experience during critical moments of Dandy’s customer journey • Commercial Sales • Identify and execute upsell and cross-sell opportunities within your given book of business • Drive activations of more users / doctors within a practice • Drive sales of additional scanners within a practice • Drive expansion through selling into additional practice locations • Client Relationship Management • Build and maintain strong, long-lasting relationships with doctors at key accounts to foster trust and loyalty • Provide consultative solutioning and negotiate commercial terms with doctors through a nuanced understanding their goals and feedback • Experiment and execute on churn reduction strategies • Clinical Knowledge • Deeply understand the operations of a dentistry practice and the competitive market of digital dentistry to better engage with doctors • Have ability to speak in the language of clinicians in order to problem solve and be a partner to the customers • Continuous Improvement • Experiment on the tactics, talk tracks, and use cases to continuously improve on how we can more effectively retain customers • Collaborate with cross-functional teams such as customer support and training to better serve your customers • Collect feedback and disseminate learnings back to the rest of the company to drive product enhancements
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