xsolla - Event Operations Coordinator, MENA
Requirements
• You will work closely with the Event Operations Manager, the Director of Marketing EMEA and the Global Head of Event Sales to support the deal process, sales logistics and account management for event organizers hosted at the Xsolla Dubai Expo venue. • The right person for this role will be detail-oriented, dependable, and comfortable supporting multiple organizer accounts and deal pipelines under tight deadlines—an ideal role for someone early-to-mid career in events or account management who wants to grow with a new regional hub. • This role is in-office/on-site at Xsolla's new Dubai hub and will require regional travel of up to 15-20%. • 2+ years of professional experience in events, marketing, or administrative coordination. • Bachelor's degree in Marketing, Business Administration, Communications, or related field preferred. • Strong organizational and administrative skills with excellent attention to detail. • Proficiency in project management tools such as Atlassian Suite, Jira, Asana, Monday.com, and the Google Workspace. • Experience in the video games, tech or software industry. • Experience tracking budgets across multiple events or currencies. • Knowledge of the Dubai/MENA events market.
Responsibilities
• Support the Event Operations Manager in managing relationships with event organizers being brought to the Xsolla Dubai Expo venue. • Assist with deal processing for incoming event organizers, including contract paperwork, pricing documentation and onboarding materials. • Support sales logistics for organizer accounts, including venue availability tracking, scheduling and coordination of requirements. • Help maintain and update organizer account records and event budgets, ensuring costs are logged in the correct currency. • Support hotel and travel logistics for staff and organizer representatives attending events. • Assist with space planning and event set-up coordination within the Xsolla Expo venue. • Support integrated marketing and social media campaigns for organizer-hosted events, including drafting copy and requesting graphics. • Log Jira ticket requests to the in-house creative team with clear briefs and deadlines. • Maintain the event roadmap tracker with organizer and sponsor information, dates and relevant links. • Support on-site delivery of events, ensuring a positive experience for organizers, customers and partners. • Support lead capture and ensure leads are logged with the CRM team in a timely manner. • Assist with post-event follow-up, including organizer feedback surveys and gathering assets for reports. • Handling sensitive financial information/managing budgets/accessing funds • Accessing confidential company data • Ensuring compliance with regulatory requirements • Rights Under the UAE Personal Data Protection Law: • Applicants are encouraged to inquire about their rights under the UAE Personal Data Protection Law. If you have questions regarding our hiring practices, please contact [email protected]
Benefits
• We are passionate about fostering a supportive environment for our team, so we prioritize the physical, mental, and emotional well-being of our employees through a comprehensive Benefits Program. This includes unlimited Flexible Time Off, private health insurance and a personalized career roadmap for each employee. By investing in professional development through training and educational opportunities, we ensure that our team thrives both personally and professionally. Together, we’re not just building a business; we’re cultivating a community that values creativity, collaboration, and the transformative power of play. • Equality Opportunity Statement:
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