Later - Enterprise Account Director
Requirements
• 6+ years of experience in strategic account management, customer success, or enterprise sales, with direct ownership of revenue retention and growth. • Proven experience working with enterprise brands in influencer or social marketing, ideally within regulated or highly restricted industries. • Demonstrated success navigating complex enterprise buying cycles and multi-stakeholder decision-making environments. • Track record of building trusted relationships with senior decision-makers and anticipating organizational changes. • Exceptional communication, presentation, and negotiation skills, with the ability to command executive-level conversations. • Strong operational discipline and time management skills to deliver against KPIs and defined business outcomes. • Experience working cross-functionally with Sales, Product, Marketing, Data, and Delivery teams. • Willingness to travel as needed to support key client relationships. • Language skills: Spanish-speaking • How you work: • How you work: • Driven by Impact: You deliver results that matter—prioritizing high-value work, meeting deadlines, and adapting quickly while keeping outcomes clear. • Driven by Impact: • Strategic & Customer-Centric: You anticipate risks and opportunities, connect decisions to long-term growth, and build trust through proactive insights. • Strategic & Customer-Centric: • Curious & Growth-Oriented: You seek knowledge, ask sharp questions, and apply learnings fast—challenging the status quo with a mindset of improvement. • Curious & Growth-Oriented: • Collaborative & Resilient: You thrive in change by staying resourceful, solution-focused, and positive—removing roadblocks, sharing insights, and keeping morale high. • Collaborative & Resilient: • Accountable & Honest: You own your work, hold yourself and others to a high bar, and use transparent feedback to drive growth. • Accountable & Honest: • Emotionally Intelligent: You build trust through empathy and collaboration, foster inclusion, and inspire others with grit, optimism, and integrity. • Emotionally Intelligent:
Responsibilities
• Strategy • Strategy • Own the long-term success and commercial growth of a portfolio of enterprise clients, with accountability for retention, expansion, and multi-year value creation. • Develop and execute tailored account success plans that align Later’s capabilities to each client’s strategic business objectives. • Proactively identify expansion opportunities by deeply understanding client priorities, organizational changes, and market dynamics. • Partner closely with Sales to support enterprise growth strategies, including renewals, upsells, and strategic expansions. • Technical/ Execution • Lead high-impact client engagements including executive business reviews, strategic planning sessions, and educational workshops (e.g., lunch-and-learns). • Serve as the primary point of contact across the full client lifecycle—onboarding, execution, expansion, and renewal—ensuring clarity, momentum, and accountability at every stage. • Navigate complex, regulated environments with confidence, ensuring solutions meet client requirements while maximizing business value. • Ensure seamless execution by partnering closely with delivery and execution teams to translate strategy into results. • Team / Collaboration • Collaborate cross-functionally with Sales, Product, Marketing, Data, and Delivery teams to design solutions that solve real client problems. • Act as an internal advocate for enterprise clients, ensuring priorities, risks, and opportunities are clearly communicated and addressed. • Leadership • Leadership • Be a visible, credible presence with senior client stakeholders, including VPs, C-suite leaders, and department heads. • Lead complex client conversations with clarity, confidence, and sound judgment—even in high-pressure or ambiguous situations. • Model accountability, preparation, and follow-through, setting a high standard for enterprise account ownership across the organization. • Research/Best Practices • Stay deeply informed on trends in social, influencer marketing, and regulated industries to proactively advise clients. • Gather and synthesize client feedback and market insights to inform product evolution and go-to-market strategy. • Represent Later externally at industry events, webinars, panels, and executive networking forums. • What success looks like: • Enterprise clients consistently renew, expand, and deepen their partnership with Later. • Clients view you as a trusted advisor who proactively brings insights—not just solutions. • Executive stakeholders engage you early in strategic planning and decision-making. • Internal teams see you as a clear, prepared, and reliable partner who elevates execution. • Client feedback and insights directly influence product improvements and innovation.
Benefits
• We take a market-based & data-driven approach to compensation. We leverage data from trusted third-party compensation sources to help us understand the market value of a role based on function, level, geographic location, and scope. We evaluate compensation bi-annually, including performance and market-related factors. • Our salaries are benchmarked against market Total Cash Compensation for the geographic location of our job posting. Compensation for some roles is structured as On Target Earnings (OTE = base + commission/variable) while for others it is structured as Salary only. • To comply with local legislation and ensure transparency, we share salary ranges on all job postings. Skills, experience and other factors help determine the final salary we offer which may vary from the original range posted. • Additionally, all permanent team members are eligible to participate in various benefits plans as part of their overall compensation package. • $175,000- $225,000 OTE • Co-op team members, independent contractors, and freelancers are not eligible for company benefits. • #LI-Hybrid #LI-Remote • Where we work: • Where we work: • We have offices in Boston, MA; Vancouver, BC; and Vancouver, WA. For select positions, we are open to hiring fully remote candidates. We post our positions in the location(s) where we are open to having the successful candidate be located. • Diversity, inclusion, and accessibility: • At Later, we are committed to fostering a culture rooted in an inclusion-first mindset at every level of the company, embracing the importance of hiring and building teams for culture add rather than culture fit. We openly build and maintain unbiased hiring, pay, and promotion practices to create a foundation for an equitable workplace, paving the way for systemic change. • inclusion-first mindset at every level • building teams for culture add rather than culture fit
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