bedrock-robotics - Fleet Operations Regional Manager - Central Region

• 5+ years of experience in field service, fleet operations, or technical field management — with at least 2 years in a supervisory or management role overseeing field technicians. • Demonstrated ability to manage geographically distributed teams across multiple states or regions. • Hands-on technical background in electromechanical systems, robotics, industrial automation, or a closely related field (e.g., aerospace, heavy equipment, EV/autonomous vehicles). • Proven track record owning and improving reliability KPIs such as fleet uptime, MTTR, MTBF, or first-time fix rate. • Strong analytical skills comfortable reading data from fleet monitoring systems, building summary reports, and making data-driven operational decisions. • Excellent communication skills: able to communicate technical issues clearly to non-technical stakeholders and represent Bedrock professionally with enterprise customers. • Ability and willingness to travel up to 50% across the Central Region, including overnight and multi-day trips. • Valid US driver's license with a clean driving record; able to operate a commercial service vehicle if required. • Proficiency with field service management software (e.g., Fleetio, SAP, Salesforce Field Service, IFS, or comparable FMS & ERP platforms). • Bachelor's degree in IT, Business, Management, Engineering, Robotics or equivalent professional experience. • Experience in the robotics, autonomous systems, or advanced manufacturing industries. • Familiarity with ISO reliability standards or equivalent reliability engineering frameworks. • Experience managing technician teams that perform both preventive maintenance and complex corrective repairs on sophisticated electromechanical systems. • Six Sigma, Lean, or other formal process improvement certification. • Prior experience working within a venture-backed or high-growth technology company comfortable with evolving processes and limited structure. • CORE COMPETENCIES • People Leadership • Builds high-performing distributed teams through clear expectations, coaching, and accountability. • Technical Credibility • Deep enough technical fluency to earn technician trust, accurately assess complex field issues, and engage meaningfully with Engineering. • Operational Rigor • Instills and enforces process discipline documentation, SOP adherence, and data quality without sacrificing responsiveness. • Represents Bedrock as a trusted partner to enterprise customers; proactively manages expectations and resolves issues before they escalate. • Data-Driven Decision Making • Uses fleet data and reliability metrics to prioritize resources, surface trends, and drive continuous improvement. • Adaptability & Resilience • Thrives in a high-growth environment where processes, tools, and team size are rapidly evolving. • WORKING CONDITIONS & PHYSICAL REQUIREMENTS • This is a field-forward role. The Fleet Operations Regional Manager is expected to spend meaningful time on customer sites alongside their team not exclusively at a desk. • Regular travel within the Central Region (TX, OK, KS, MO, AR, LA, MS, TN, IA, NE, CO), with up to 50% overnight travel. Could travel to other states as needed. • Ability to work in outdoor environments, including exposure to noise, dust, sun, heat, rain, and varying weather conditions. • Ability to lift up to 40 lbs, stand for extended periods, and occasionally work in confined or elevated spaces with appropriate PPE. • Must be able to work occasional weekends, evenings, or on-call shifts in response to fleet incidents or customer escalations. • Ability to operate a motor vehicle safely; valid US driver's license required.