ConnectWise - Regional Sales Manager
Requirements
• Recognized subject matter expert of applicable work area • Excellent communication, negotiation, and interpersonal skills. • Strong problem-solving and analytical abilities. • Commercial acumen and understanding of client business models. • Organised and detail-oriented, with strong follow-up and time management. • Ability to situationally adapt and understand new technology/processes as per partner requirements • Comfortable with prolonged phone use • Ability to effectively make 40-50 outbound calls per day • Knowledge of Managed Service Provider (MSP), Technology Service Provider (TSP), and Security industry • Ability to identify opportunities and leverage resources appropriately • Proficiency in Salesforce, Outreach and other sales tools • Educational/Vocational/Previous Experience Recommendations: • Bachelor’s degree in related field or equivalent business experience • 6 years of experience in account management, client success, or sales. • Proven track record of meeting or exceeding client satisfaction and retention targets. • Familiarity with CRM tools (e.g., Salesforce, HubSpot) and reporting software. • Working Conditions: • Working Conditions: • Onsite/Hybrid depending on location • 0-10% travel may be required
Responsibilities
• Provides support to cross-functional teams, with a high attention to detail • Researches, analyzes, and documents findings • May coach, review, and/or delegate work to other team members • Achieves personal annual sales growth contract value based on the total opportunity • Achieves personal annual sales growth contract value based on the ability to both Sell-To and Sell Through our existing customers (specific to Partner Sales) • Manages partners within our Ideal Customer Profile and within their designated territory as the primary commercial point of contact • Follows ConnectWise value/solution based-sales process • Account Growth: Identify and pursue opportunities for upselling and cross-selling additional products or services. • Strategic Planning: Develop territory and account plans to achieve client goals and drive revenue growth. • Project Coordination: Oversee delivery of products or services, ensuring client requirements are met on time and within scope. • Performance Reporting: Track and report key metrics such as renewals, churn, and customer satisfaction. • Issue Resolution: Act quickly to resolve client concerns and coordinate solutions internally. • Collaboration: Work closely with Sales, Marketing, and Product teams to align on client strategy and service improvements. • Forecast: Work closely with broader team and management to provide accurate forecasting (Monthly, QTR and Yearly). • Closes sales that meet the ConnectWise standards for pricing, margins, terms, and conditions (averages are subject to change based on segment, industry, product, etc.) • Average length of sales cycle: 25-30 days • Qualifies existing accounts to build and maintain a pipeline of opportunities to achieve annual sales goals that are set quarterly • Negotiates contract opportunity terms, discounts, and implementation • Builds and maintains long term relationships with partners to bolster retention
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