Prove - Partner Success Manager
Requirements
• 3 to 5 years in a customer-facing or partner-facing role, such as Channel Customer Success, Partner Management, Account Management, or Indirect Sales. • 3 to 5 years • Excellent project management, relationship-building, and long-term alliance planning skills. • Strong written and verbal communication, documentation, presentation, interpersonal, and partner-service skills. • Possess experience within a highly regulated market (i.e., Fintech, Insurance, Retail, Banking). Knowledge of digital identity and Authentication is strongly preferred. • Knowledge of digital identity and Authentication is strongly preferred. • Prefer channel-selling strategies, enablement experience, and negotiation skills. • Aptitude and passion for technology, ecosystem KPIs, data, and building B2B2C business cases. • Excellent ambition and desire to grow and expand your career within a fast-paced channel ecosystem. • Track record of building and maintaining successful partner or multi-stakeholder relationships. • Experience in cybersecurity, fintech, or a fast-growing startup is strongly preferred • strongly preferred • Experience with technical data platforms such as Splunk, Looker, etc., and investigating API transactions is preferred. • Promote, maintain, and enhance our cultural values of humility, passion, inclusion, and leadership. • Strong passion for learning about our products and markets through in-house and external training. • Experience in high-growth / pre-IPO Technology companies. • The anticipated salary pay range for Metro 2 areas for this role is $120,000 - $135,000 plus sales incentive plan.The anticipated salary pay range for Metro 3 areas for this role is $110,000 - $130,000 plus sales incentive plan. • Offered salary will be determined by the applicant's experience, knowledge, skills, geo-location and abilities as well as internal equity and alignment with market data. • Prove follows a market driven compensation philosophy based on geographic location and respective market rates. Job offers will be aligned to location. Please speak with your recruiter if you have questions. Prove defines: • Metro 2 - NYC metro area, Seattle metro area, Los Angeles metro area, and the Miami metro area. • Metro 3 - all other cities across the domestic United States, with the exception of the San Francisco Bay Area.
Responsibilities
• Partner Trust & Advocacy: Establish a reputation as a trusted advisor via regular business reviews presenting the status of the Prove partnership, reviewing active and future joint integrations, and demonstrating the value Prove delivers to the partner's portfolio. • Partner Trust & Advocacy: • SME of Partner Use Cases: Quickly become a subject matter expert on partners’ business models and downstream use cases while striking a healthy balance between partner satisfaction and delivering mutual business value. • SME of Partner Use Cases: • NPS & Health Alignment: Primarily responsible for achieving corporate objectives measured by a Partner Net Promoter Score (NPS) and overall health of the partner portfolio. • NPS & Health Alignment: • Forecasting & Indirect Revenue: Responsible for forecasting live revenue flowing through partners, developing a deep understanding of partner-led pipelines, and tracking any seasonality tied to their specific industries. • Forecasting & Indirect Revenue: • Renewals & Expansion: Monitor partner contract renewals and work proactively to secure renewals on time. Work closely with Partner Account Managers to strategize on volume commitments, added AGV, and up-selling/cross-selling additional products into the partner's tech stack or marketplace. • Renewals & Expansion: • Quarter Business Reviews (QBRs): Organize and host executive-level QBRs with partner leadership to align on mutual commercial goals, joint-marketing initiatives, and long-term ecosystem plans. • Quarter Business Reviews (QBRs): • Optimization & Indirect Drive: Present areas of optimization to partners via collaboration with Account Directors and Technical Account Managers to maximize the adoption and value of Prove solutions. • Optimization & Indirect Drive: • Ecosystem Troubleshooting & Escalation: Responsible for the creation, tracking, and escalation of partner-specific internal ticketing needs across Support, SC, Product, Data Science, and Fraud teams. • Ecosystem Troubleshooting & Escalation: • Product & Channel Expertise: Develop a deep understanding of our products and how they embed into third-party platforms. Stay updated on the latest features, and effectively communicate how these updates benefit both the partner and their end-users. • Product & Channel Expertise: • Travel Requirement: Roughly 20% for partner onsite visits and industry events. • Travel Requirement:
Benefits
• Competitive salaries & Bonus Plan (for eligible roles) and Equity Plan • Modern Health for financial, mental, and physical wellness • 401(k) Retirement Plan & Match (US Offices) and Local Country Pension (International Offices) • Unlimited Vacation and Flexible hours • Comprehensive medical benefits for you and your family ❤️ • Emotional & Physical Wellness – Access to wellness services (EAP & Prove Well-Being Reimbursement) • Bottomless snacks & beverages for certain office locations • Daily GrubHub stipend for lunch if coming into the office (US Offices) • A great place to work and connect with other talented Provers like yourself! • Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Prove we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.
Apply in one click
Upload My Resume
Drop here or click to browse · Tap to choose · PDF, DOCX, DOC, RTF, TXT