Midstream Health - Partnership Engagement
Requirements
• Experienced in customer success or customer-facing roles • You have 5+ years of experience working closely with customers in SaaS, healthcare, or enterprise environments. • Outcome-oriented • You focus on delivering measurable value and ensuring customers achieve their goals—not just managing relationships. • A strong relationship builder • You build trust across all levels of an organization, including executive stakeholders. • Proactive and solution-oriented • You anticipate challenges, ask the right questions, and bring solutions before issues escalate. • Commercially aware (but not sales-first) • You understand how value leads to expansion and can spot opportunities without forcing them. • A high-ownership operator • You take responsibility for customer success, move quickly, and thrive in a fast-paced startup environment.
Responsibilities
• Own customer outcomes • Partner with customers to define success, track progress, and ensure Midstream delivers clear, measurable value. • Drive adoption and engagement • Guide onboarding, usage, and ongoing engagement to ensure the product becomes embedded in customer workflows. • Proactively manage account health • Monitor signals, identify risks early, and resolve issues before they impact retention or satisfaction. • Build deep, trusted relationships • Develop strong relationships across stakeholders—from operators to executives—becoming a trusted partner over time. • Turn customers into advocates • Create positive customer experiences that lead to references, case studies, and executive sponsorship. • Support expansion through value • Identify opportunities to deepen engagement as customers realize success, partnering with the commercial team where needed.
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