Tide - Partner Success Lead

• Minimum 8+ years of experience in a fast-paced environment (SaaS, Fintech, or High-Growth business). You thrive in a fast paced environment and can pivot quickly • Experience managing a team and ability to coach to success • Lead and execute strategy to scale new customers from our existing partner ecosystem • Proven ability to manage a large portfolio of accounts and lead high-level QBRs that result in actionable growth • Tech-Savvy Mindset: Deep expertise in CRM systems and Partnership Management Platforms (PRMs) • Creative thinking: Able to plan and execute creative growth initiatives for our existing customer base • Compliance-Minded: You have a keen eye for detail and understand the importance of maintaining brand and regulatory integrity across a third-party network • Organisation Pro: Exceptional planning skills. You can navigate a large, complex organization to get answers for your partners without losing momentum • Process Optimisation: Don't just follow the playbook, improve it. You will identify recurring friction points in the partner lifecycle and propose scalable solutions to the Product and Operations teams • KPIs: • Growth of partners: Increasing referrals from existing base. • Partnership Quality: Partner reactivation, performance, deal cycle time • Deal renewals/ or growth execution & Operational Support. Number and value of deals executed from owned pipeline; onboarding support and execution assistance on strategic deals as needed • Consistently delivers projects while supporting the team and setting clear expectations • Proficient in using CRM tools to manage complex pipelines and provide actionable insights into partnership performance • Translates general direction into structured work plans and proposes prioritisation • Optimises execution; identifies inefficiencies • Identifies root causes, defines trade-offs, and turns insights into practical solutions • Operates effectively in ambiguity and reduces uncertainty for others • Acts as a key stakeholder; capable of leading cross-functional initiatives • Proactively seeks and gives constructive feedback; integrates diverse perspectives • Embodies company values and makes decisions based on highest impact • WHAT YOU’LL GET IN RETURN: • Make work, work for you! We are embracing new ways of working and support flexible working arrangements. With our Working Out of Office (WOO) policy our colleagues can work remotely from home or anywhere in their home country. Additionally, you can work from a different country for up to 90 days a year. Plus, you’ll get: • Competitive salary • Vitality Health Insurance, with a proactive focus on mental and physical wellbeing • 24/7 Employee Assistance Programme • 25 days holiday with the ability to buy extra days • We invest in your development with a professional L&D budget per year • Access to ‘salary sacrifice’ benefits such as Cycle to Work scheme and pension contribution • Spacious brand new office in Liverpool street with an all-day snacks bar • Enhanced family-friendly leave • 24 hours paid volunteering time off per year • Flexible working options • Sabbatical leave • TIDEAN WAYS OF WORKING • At Tide, we champion a flexible workplace model that supports both in-person and remote work to cater to the specific needs of our different teams. • flexible workplace • While remote work is supported, we believe in the power of face-to-face interactions to foster team spirit and collaboration. Our offices are designed as hubs for innovation and team-building, where we encourage regular in-person gatherings to foster a strong sense of community. • TIDE IS A PLACE FOR EVERYONE