farfetch - Personal Shopper

• Based at the Browns Boutique in Mayfair, the Personal Shopper will deliver a robust end to end customer journey across key customer segments including walk-in customers, independent stylists, and high value local and international clients. A strong, current personal client book is expected to transition into Browns with the successful candidate. • Disruptive, unexpected and revolutionary in our own way... Browns changed the course of retail and fashion history forever when it opened in 1970. Born in London but celebrated globally, we're the one-stop shop for the best luxury fashion including established designers and emerging talent; renowned for our influence in fashion and style, and our innovative approach to retail and high-level service. Powered by Farfetch, we continue to disrupt the retail landscape to deliver a global luxury shopping experience of the future, championing creativity and originality. • Our people are at the heart of everything we do. Together we are here to make a difference and to spread kindness. We welcome differences, empower individuality and celebrate diverse skills and perspectives, creating an inclusive environment for everyone. • You have a proven track record in luxury fashion with impressive sales performance. • You have an excellent track record in delivering and exceeding objectives. • You are results focused, and self motivated, taking ownership of your performance and potential with ability to understand base commercial data and information. • Proactive, self-motivated, and professional able to work independently and autonomously as well as part of a team. • Exceptional interpersonal and communication skills. • You are a capable and confident communicator and host, comfortable with 1:1 outreach, public speaking and event participation. • You are able to engage with people across multiple geographies, cultures, and industries building and maintaining long-term client relationships. • You demonstrate a passionate approach to client experience, engaging with customers both remotely and face-to-face. • You have, and continue to build a strong knowledge of luxury fashion brands, designers, and trends. • You are passionate about product and proactive in communicating key trends, newness etc. to clients. • Proactive, self-motivated, and able to work independently as well as part of a team. • Excellent organisational skills and attention to detail. • Proficient in using retail management software and client relationship management (CRM) systems. • You are analytical with a keen eye for detail with an ability to multitask across selling, customer experience, operations, logistics and customer care etc. • You have a continuous improvement mindset, focused on efficiency, detail • Flexibility to work weekends, holidays, and during peak shopping periods • ## EQUAL OPPORTUNITIES STATEMENT & SCAM DISCLAIMER • EQUAL OPPORTUNITIES STATEMENT- Farfetch is an equal opportunities employer ensuring that all applicants are treated equally and fairly throughout our recruitment process. We are determined that no applicant experiences discrimination on the basis of sex, race, ethnicity, religion or belief, disability, age, gender identity, ancestry, sexual orientation, veteran status, marriage and civil partnership, pregnancy and maternity, or any other basis prohibited by applicable law. • SCAM DISCLAIMER- It has come to our attention that there may be fraudulent activities involving individuals or organizations falsely claiming to represent Farfetch in order to attract candidates to a SCAM. Please be aware that Farfetch does not conduct recruitment processes through messaging apps or any unofficial communication channels, other than our official careers website. Additionally, Farfetch will never ask candidates for any form of payment during the recruitment process.